Job summary
Job post source
This job is directly from NHRA: Championship Drag Racing
Job overview
The Help Desk Coordinator role at NHRA provides essential IT support to ensure smooth daily operations and customer service, impacting the organization's technological efficiency and event support.
Responsibilities and impact
The coordinator manages help desk tickets, troubleshoots hardware and software issues, supports networking and cybersecurity, assists NHRA.TV customers, liaises with contractors, and manages IT inventory and expenses.
Compensation and benefits
The position offers an hourly wage of $21.50-$24.00, non-exempt status, with no additional benefits explicitly mentioned.
Experience and skills
Candidates need a high school diploma, 2+ years in IT support and networking, and desired certifications like ITIL/ITSM, A+, or Google IT Support; skills include troubleshooting, software installation, account management, and effective communication.
Work environment and culture
NHRA promotes a dynamic, high-speed sports and entertainment environment valuing innovation, teamwork, and equal opportunity employment.
Company information
NHRA is a leading motorsports organization known for drag racing events, broadcasting, and supporting grassroots to professional racing across the U.S.
Job location and travel
The job is based in San Dimas, CA, requiring in-person attendance at the office.
Unique job features
The role uniquely combines IT support with motorsports event involvement and customer service for NHRA.TV, requiring hands-on technical and networking skills in a fast-paced environment.
Company overview
The National Hot Rod Association (NHRA) is the premier governing body for drag racing in the United States, organizing and sanctioning the NHRA Camping World Drag Racing Series and numerous other events nationwide. The NHRA generates revenue through event ticket sales, sponsorships with major automotive and consumer brands, media rights, and licensing. Founded in 1951 by Wally Parks to promote safe and organized drag racing, the association has grown to oversee more than 40,000 drivers and hosts marquee events like the U.S. Nationals. Candidates should know that the NHRA is deeply rooted in motorsports culture, values innovation and safety, and has played a pivotal role in shaping the sport’s evolution and fan engagement.
How to land this job
Tailor your resume to showcase your hands-on experience with desktop technical support, networking, and managing IT operational requests, emphasizing familiarity with PC, OSx, Office365, and UniFi equipment as highlighted in the job description.
Highlight your skills in troubleshooting hardware and software issues, managing help desk ticket systems, and providing exceptional customer support, especially for streaming services like NHRA.TV, to align with the role’s core responsibilities.
Apply through multiple channels including the NHRA corporate careers page and LinkedIn to maximize your visibility and chances of landing the Help Desk Coordinator role.
Connect with IT Operations team members or current Help Desk Coordinators at NHRA on LinkedIn; start conversations by referencing NHRA’s commitment to speed and innovation or by asking about their experience supporting NHRA.TV and track contractors.
Optimize your resume for ATS by incorporating keywords such as 'technical support,' 'networking,' 'Office365,' 'help desk ticket system,' 'cybersecurity,' and 'UniFi equipment' to ensure it passes automated screenings effectively.
Use Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple job portals for submission, and discover LinkedIn contacts to network with, saving you valuable time and boosting your job search efficiency.
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