Job summary
Job post source
This job is directly from UnitedHealthcare
Job overview
The Customer Service Representative role at UnitedHealthcare involves assisting customers with health benefits inquiries and enrollment, impacting millions by improving their healthcare experience.
Responsibilities and impact
The role requires handling 50-70 customer calls daily, resolving inquiries about benefits, eligibility, claims, and guiding customers on health plan options while navigating multiple databases and websites.
Compensation and benefits
The hourly pay ranges from $16.00 to $27.69 based on factors like experience and location, with a comprehensive benefits package including incentives, equity stock purchase, and 401k contributions.
Experience and skills
Candidates need a high school diploma or equivalent, 2+ years of customer service experience, and must be able to work during specified business hours; healthcare or sales experience is preferred.
Career development
The company offers clear performance recognition and development opportunities for advancement into other roles.
Work environment and culture
UnitedHealthcare emphasizes empathy, compassion, equity, and a supportive environment focused on health improvement and diversity.
Company information
UnitedHealthcare is part of UnitedHealth Group, dedicated to simplifying healthcare and creating healthier communities with a focus on equity and innovation.
Job location and travel
The position is full-time, primarily remote for New York residents, with virtual training and flexible shifts during business hours.
Unique job features
The job features extensive paid virtual training, remote work flexibility for New York residents, and a focus on customer advocacy in healthcare.
Company overview
UnitedHealthcare is a leading health insurance provider in the United States, offering a wide range of health benefit plans and services to individuals, employers, and Medicare and Medicaid beneficiaries. They generate revenue through premiums, fees for service, and government contracts. Founded in 1977, the company is part of UnitedHealth Group, which is recognized for its innovation in healthcare management and technology. Understanding their commitment to improving health outcomes and reducing healthcare costs is crucial for any potential candidate.
How to land this job
Position your resume to highlight your customer service experience, especially handling high call volumes and resolving issues on the first call, as this is central to the UnitedHealthcare Customer Service Representative role.
Emphasize skills such as empathy, communication, ability to navigate multiple databases, and guiding customers through health benefits and online tools like myuhc.com, which are key responsibilities mentioned in the job description.
Apply through multiple channels including the UnitedHealthcare corporate careers site and LinkedIn to maximize your chances of being seen by recruiters.
Connect with current UnitedHealthcare employees in the customer service or health benefits divisions on LinkedIn; use ice breakers such as commenting on their experience with UnitedHealthcare’s training program or asking about tips for succeeding in a remote work environment.
Optimize your resume for ATS by including keywords from the job description like 'customer service,' 'health benefits,' 'claims,' 'eligibility,' 'myuhc.com,' and 'remote work' to ensure it passes automated screenings.
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