Concern Identification and Resolution (CIDR) Program Manager

ALLEN PARK, MIPosted 19 days ago

Job summary

• Job post source

  This job is directly from Ford Motor Company

• Job overview

  The Concern Identification and Resolution (CIDR) Program Manager at Ford is responsible for managing vehicle service concerns that dealers cannot resolve, ensuring timely escalation to engineering, and overseeing deployment of service fixes to enhance customer satisfaction.

• Responsibilities and impact

  The role involves identifying and prioritizing unresolved vehicle concerns, escalating issues to engineering for root cause analysis and corrective actions, managing service fix deployment, supporting product concern engineers, certifying technical service bulletins, and collaborating cross-functionally to resolve vehicle issues efficiently.

• Compensation and benefits

  The position offers immediate medical, dental, vision, prescription drug coverage, family care days, paid parental leave, family building benefits, vehicle discounts, tuition assistance, employee resource groups, paid community service time, generous paid holidays, and vacation time options, with salary grade LL6.

• Experience and skills

  Candidates should have a Bachelor of Science in Automotive Technology, Engineering, or related field, with 5 years of automotive service technical experience; a Master's degree, dealer experience, FCSD field experience, and engineering collaboration experience are preferred, along with strong communication and multitasking skills.

• Career development

  Ford offers diverse career paths including leadership, technical expertise, and culture building, with opportunities to work globally or locally and develop new skills through team changes and learning programs.

• Work environment and culture

  Ford promotes a collaborative and supportive work environment valuing diversity, inclusion, and work-life balance, with onsite work up to four days per week for local candidates and accommodations for disabilities.

• Company information

  Ford Motor Company is a global automotive leader focused on innovative vehicle and mobility services, committed to building a better world through teamwork and visionary solutions.

• Team overview

  The CIDR Program Manager works within the Marketing, Sales & Service organization, collaborating with engineering, product concern engineers, and dealer support teams to resolve vehicle issues and improve customer experience.

• Job location and travel

  The job may require onsite work up to four days per week at a Ford hub location for candidates within commuting distance; remote work details are not specified.

• Application process

  Applicants must be legally authorized to work in the U.S. and provide employment eligibility verification; reasonable accommodations for disabilities are available during the application process.

• Unique job features

  This role uniquely combines technical expertise with project management to expedite vehicle service fixes and leverages data-driven insights and cross-functional collaboration to enhance customer satisfaction and dealer support.

Company overview

Ford Motor Company is a global automotive manufacturer headquartered in Dearborn, Michigan, known for producing a wide range of vehicles including cars, trucks, and SUVs. Founded by Henry Ford in 1903, the company revolutionized the industry with the introduction of assembly line production, making vehicles more affordable and accessible. Ford generates revenue through vehicle sales, financing, and after-sales services. Notable brands under its umbrella include Ford and Lincoln, and it has a significant focus on innovation, particularly in electric and autonomous vehicle technologies.

How to land this job

• Position your resume to highlight your expertise in automotive service technical background, especially your ability to identify and resolve vehicle concerns that dealers cannot fix, as this is central to the CIDR Program Manager role at Ford Motor Company.

• Emphasize your skills in project management, data analysis, and cross-functional collaboration with engineering and dealer support teams, showcasing your experience with technical bulletins, service fix deployment, and customer-focused problem-solving.

• Apply through multiple channels including Ford's official corporate careers site and LinkedIn to maximize your chances of being noticed for this role.

• Connect with current Ford employees in the Marketing, Sales & Service division on LinkedIn; start conversations with ice breakers like asking about their experience managing vehicle concern escalations or their insights on Ford's Quicker Service Fix process.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'vehicle concern identification,' 'engineering escalation,' 'technical bulletins,' 'project management,' and 'customer vehicle repair capabilities' to ensure your resume passes initial screenings.

• Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS systems, allowing you to focus your energy on preparing for interviews and networking.