Job summary
Job post source
This job is directly from Expert Institute
Job overview
The Customer Success Manager at Expert Institute plays a crucial role in building client relationships and ensuring retention, contributing to the company's growth in the legal technology sector.
Responsibilities and impact
Daily responsibilities include managing high-value subscription accounts, building rapport with attorney clients, overseeing communications, preparing accounts for renewal, and maximizing service usage and retention rates.
Experience and skills
Candidates should have 2-6+ years of relevant experience in sales or client engagement, preferably in a SaaS environment, with strong communication skills and a positive disposition.
Career development
The role offers significant potential for promotion and development within a fast-paced sales environment.
Work environment and culture
Expert Institute values sales development and training, fostering a dynamic and supportive team culture.
Company information
Expert Institute is focused on enhancing legal technology through its cloud-based service platform, Expert iQ, which provides attorneys with essential resources and insights.
Team overview
The Customer Success team is described as dynamic and tight-knit, emphasizing collaboration and support among team members.
Unique job features
Top performers are rewarded with an all-expense paid annual Leaders Club trip to a sunny destination.
Company overview
Expert Institute is a leading provider of expert witness services and legal consulting, specializing in connecting law firms with highly qualified experts across various fields. They generate revenue by offering subscription-based access to their expert network and providing tailored expert recommendations for litigation support. Founded in 2010, the company has grown significantly, leveraging technology to streamline the expert selection process and enhance legal outcomes for their clients.
How to land this job
Position your resume to showcase your experience in client relationship management and your ability to grow subscription accounts, as these are essential for the Customer Success Manager role at Expert Institute.
Emphasize your strong communication skills and any experience you have with SaaS companies, as well as your ability to work autonomously and in a fast-paced environment, which aligns with the job requirements.
Apply through multiple platforms, including Expert Institute's corporate site and LinkedIn, to maximize your chances of being noticed for this role.
Connect with individuals in the Customer Success division at Expert Institute on LinkedIn to express your interest in the position; potential ice breakers could include asking about their experiences at the company or discussing recent legal industry trends.
Optimize your resume for ATS by including relevant keywords from the job description such as 'client relationships,' 'subscription accounts,' and 'SaaS,' to enhance your chances of passing initial screenings.
Remember that Jennie Johnson's Power Apply feature can assist in tailoring your applications, identifying the best channels for submission, and connecting you with key individuals in your network, allowing you to focus on other aspects of your job search.
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