Job summary
Job post source
This job is directly from PetSmart
Job overview
The Retail Operations Manager at PetSmart drives operational excellence in stores, overseeing merchandising, inventory, pet care, associate leadership, and financial outcomes to support the company's mission and values.
Responsibilities and impact
The manager leads recruiting, training, coaching, and staffing; ensures pet care and store standards; manages inventory and merchandising; oversees expense management and sales targets; and maintains a safe, compliant store environment.
Compensation and benefits
The role offers paid weekly wages, full-time hours, health benefits including medical, dental, and vision, 401k, tuition assistance, associate discounts, paid time off, career pathing, and development opportunities.
Experience and skills
Requires 3+ years of retail leadership or customer-focused experience, full-time availability including evenings and weekends, computer proficiency, strong communication, organizational skills, and ability to work under pressure.
Career development
PetSmart provides career pathing and development opportunities to support associate growth and advancement within the company.
Work environment and culture
PetSmart values unconditional love, unity, diversity, and authentic self-expression, fostering a supportive and inclusive environment focused on associate well-being and pet care.
Company information
PetSmart is a pet-focused retailer committed to providing exceptional care for pets and a positive work experience for associates, with a large workforce of 50,000 associates.
Team overview
The manager typically oversees up to three lead associates and up to forty non-leader associates, handling employment decisions and associate development.
Application process
Applicants must be over 18 and can apply online; specific location-based fair chance hiring policies apply for certain cities.
Unique job features
The role includes unique responsibilities such as pet care oversight, managing Buy Online Pick Up In Store and Ship From Store programs, and ensuring compliance with pet care and store safety standards.
Company overview
PetSmart is a leading specialty retailer of pet products, services, and solutions for pets and their families. Established in 1986, the company operates over 1,650 stores across the United States, Canada, and Puerto Rico. PetSmart generates revenue through the sale of pet food, supplies, and accessories, as well as offering grooming, training, boarding, and veterinary services. Notably, PetSmart acquired Chewy.com in 2017, significantly expanding its e-commerce presence. The company is also known for its commitment to pet adoption, partnering with animal welfare organizations to help find homes for millions of pets.
How to land this job
Tailor your resume to emphasize your leadership experience in retail operations, focusing on team management, associate development, and operational excellence in a customer-focused environment like PetSmart.
Highlight your skills in inventory management, merchandising, pet care operations, and financial oversight, ensuring you demonstrate your ability to meet sales, shrink, and expense management targets.
Apply through multiple channels, including PetSmart's corporate careers site, LinkedIn, and other job boards where the position is posted to maximize your chances of being noticed.
Connect with current PetSmart Retail Operations Managers or HR personnel on LinkedIn, using ice breakers such as commenting on their recent store initiatives or asking about their experience managing pet care and associate engagement.
Optimize your resume for ATS by incorporating keywords from the job description such as 'retail leadership,' 'inventory management,' 'associate development,' 'pet care operations,' and 'P&Ps compliance' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find relevant LinkedIn contacts to network with, allowing you to focus your energy on interview preparation and skill enhancement.
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