Job summary
Job post source
This job is directly from NAMSA
Job overview
The Sr. Order Processing Representative at NAMSA manages the processing of test samples and customer inquiries, playing a critical role in maintaining efficient workflow and supporting the medical device testing process.
Responsibilities and impact
The role involves receiving and processing test samples using LIMS software, responding to customer inquiries, reviewing test appropriateness and pricing, resolving discrepancies, maintaining customer databases, handling outgoing reports, and occasionally supporting receptionist duties.
Experience and skills
Candidates need an Associate's degree or relevant lab experience, 2-4 years of customer service experience, strong PC and Microsoft Office skills, typing speed of 35-45 wpm, excellent communication skills, and the ability to work in a GLP/GMP environment; fluency in English is preferred.
Work environment and culture
NAMSA values integrity, best-in-class customer experiences, talent development, agility, collaboration, and diverse perspectives, fostering an innovative and supportive work environment.
Company information
NAMSA is a pioneering independent company specializing in medical device materials safety testing since 1976, contributing to industry standards and supporting clients throughout product development.
Unique job features
The job uniquely involves working with LIMS software in a regulated GLP/GMP environment, supporting cutting-edge medical device testing processes.
Company overview
NAMSA, or the North American Science Associates, is a global leader in the medical research organization sector, providing comprehensive services to accelerate product development for medical device, in vitro diagnostic, and combination product manufacturers. They make money by offering a range of services including regulatory consulting, laboratory testing, clinical research, and reimbursement strategies, helping clients bring their products to market efficiently and compliantly. Founded in 1967, NAMSA has a rich history of innovation and expertise in the medical device industry, with a strong emphasis on delivering high-quality, scientifically-driven solutions to its clients worldwide.
How to land this job
Position your resume to highlight your experience with order processing and customer service, emphasizing your proficiency with laboratory information management systems (LIMS) and workflow prioritization, as these are key to the Sr. Order Processing Representative role at NAMSA.
Emphasize your ability to handle non-technical customer inquiries, your attention to detail in reviewing test samples and pricing, and your strong communication skills, both written and verbal, which align closely with the job requirements.
Apply through multiple channels including NAMSA's official corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters for this position.
Connect on LinkedIn with employees in NAMSA's laboratory services or customer support divisions. Use ice breakers such as referencing NAMSA’s pioneering role in medical device testing or asking about their experience working in a GLP/GMP environment to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords like 'LIMS,' 'order processing,' 'customer service,' 'GLP/GMP environment,' 'workflow prioritization,' and 'Microsoft Office skills' to ensure it passes automated screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and further skill development.
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