Job summary
Job post source
This job is directly from Wipro
Job overview
The Field Support Engineer- L3 role at Wipro involves providing crucial helpdesk technical support and troubleshooting for client workstations and peripherals, ensuring smooth IT operations.
Responsibilities and impact
The engineer will support client hardware and peripherals, communicate proactively with clients and colleagues, manage and update ticketing systems, troubleshoot and document technical issues, meet SLA targets, and collaborate to improve operational effectiveness.
Compensation and benefits
The role offers an annual salary range of $45,000 to $110,000, along with standard Wipro benefits including medical and dental options, disability insurance, paid time off, and other leave options.
Experience and skills
Candidates should have 3-5 years of experience in desktop support and be skilled in troubleshooting and documentation, with the ability to manage multiple tasks and communicate effectively.
Career development
Wipro promotes continuous reinvention and career growth, encouraging employees to evolve their skills and careers within a modern digital transformation environment.
Work environment and culture
Wipro values purpose-driven work, empowerment, inclusivity, and supports applications from people with disabilities, fostering a flexible and evolving work culture.
Company information
Wipro is a global digital transformation partner focused on innovation and reinvention, offering end-to-end IT services and solutions.
Job location and travel
The role requires coverage within a 30-40 mile radius from the reporting location and may involve flexible hours including night and holiday shifts based on project needs.
Unique job features
The job features flexible working hours, a focus on proactive communication and ticket management, and the opportunity to work within a leading digital transformation company.
Company overview
Wipro Limited is a leading global information technology, consulting, and business process services company. They generate revenue by providing IT solutions, consulting, and outsourcing services to clients across various industries, including healthcare, finance, and retail. Founded in 1945 as a vegetable oil manufacturer, Wipro transitioned into the IT sector in the 1980s and has since become a major player in the global tech industry. Notable for its commitment to sustainability and innovation, Wipro continues to expand its service offerings and global footprint.
How to land this job
Position your resume to highlight your expertise in desktop support and technical troubleshooting, emphasizing your experience with PC, Apple, and peripheral device support as outlined in the job description.
Focus on showcasing your ability to manage ticket queues efficiently, document issues thoroughly, and meet SLA targets, as these are critical responsibilities for the Field Support Engineer role at Wipro.
Apply through multiple platforms including Wipro’s corporate careers site and LinkedIn to maximize your chances of visibility for this position.
Connect with current Field Support Engineers or IT support staff at Wipro on LinkedIn; use ice breakers such as commenting on Wipro’s digital transformation initiatives or asking about their experience managing shift schedules and client communications.
Optimize your resume for ATS by incorporating keywords like 'desktop support,' 'troubleshooting,' 'ticketing system,' 'SLA targets,' and 'technical support' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job portals, and find LinkedIn contacts, allowing you to dedicate more time to preparing for interviews and skill enhancement.
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