Job summary
Job post source
This job is directly from NaturPak
Job overview
The Customer Service Representative at NaturPak serves as the main contact between customers and the company, ensuring excellent service and supporting company operations.
Responsibilities and impact
The role involves providing customer service via multiple channels, managing packaging inventory, tracking R&D changes, maintaining product and process knowledge, updating customer requests, entering production data, collaborating with teams to ensure timely product release, and occasional travel to the human food facility.
Experience and skills
Candidates must be at least 18 years old, proficient in Microsoft Office, have strong interpersonal and communication skills, and be able to multitask and work in a fast-paced, detail-oriented environment.
Job location and travel
The position is 1st shift and may require travel to the human food facility; extensive walking and physical activity are involved.
Unique job features
The job requires physical demands such as lifting over 50 lbs, extensive walking, and various physical movements, distinguishing it from typical customer service roles.
Company overview
NaturPak is a company specializing in the production and distribution of sustainable packaging solutions, primarily focusing on eco-friendly materials that cater to industries seeking to reduce their environmental footprint. They generate revenue by providing innovative packaging options that replace traditional plastic and non-biodegradable materials, appealing to businesses committed to sustainability. Founded with a mission to promote environmental responsibility, NaturPak has grown by aligning with global trends towards greener practices and has established partnerships with various companies to expand its market reach. Their emphasis on research and development ensures they remain at the forefront of sustainable packaging technology.
How to land this job
Tailor your resume to highlight exceptional customer service skills, proficiency with Microsoft Office, and your ability to manage multiple communication channels including in person, telephone, web, and email, reflecting the core responsibilities at NaturPak.
Emphasize your experience in inventory management, cross-functional collaboration, and precise data entry, especially if you have worked with databases or SharePoint, to align with the job’s focus on packaging inventory and production tracking.
Apply through multiple channels such as NaturPak’s corporate careers page and LinkedIn to increase your chances of being noticed for the Customer Service Representative role.
Connect with current employees in the Customer Relations or Supply Chain divisions at NaturPak on LinkedIn; ice breakers could include asking about their experience with the company culture or how they handle fast-paced environments.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'inventory management,' 'Microsoft Office,' 'cross-functional teams,' and 'data entry' to ensure your resume passes initial screenings.
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