Job summary
Job post source
This job is directly from Confluent
Job overview
The Strategic Customer Success Manager at Confluent drives customer success, retention, and subscription expansion within the Public Sector, ensuring customers maximize value from Confluent's data streaming platform.
Responsibilities and impact
The role involves meeting retention targets, collaborating with sales for upsell opportunities, guiding adoption practices, delivering executive presentations, maintaining customer relationships, escalating issues, advocating for customer needs, and improving engagement and renewal processes.
Experience and skills
Candidates should have experience communicating with business executives, sales discovery, customer service escalation, running executive reviews, public speaking, technical competence with Confluent's offerings, and supporting large-scale tech solutions; a bachelor's degree and B2B account management experience are preferred, with clearance as a plus.
Work environment and culture
Confluent values a collaborative, inclusive culture with no egos, encouraging smart, curious individuals to work together across time zones and backgrounds, fostering belonging and equal opportunity.
Company information
Confluent is a company focused on real-time data streaming technology, enabling companies to react faster and build smarter with their platform.
Unique job features
The role offers the opportunity to work directly with executive audiences in the public sector, drive strategic customer success initiatives, and contribute to a leading data streaming platform in a collaborative environment.
Company overview
Confluent is a technology company specializing in real-time data streaming platforms built on Apache Kafka. They provide a cloud-native service that enables companies to access, store, and process data streams in real time, facilitating data-driven decision-making and operational efficiencies. Founded in 2014 by the original creators of Apache Kafka, Confluent has grown rapidly, securing significant funding and expanding its customer base across various industries. Their revenue model includes subscription-based services, offering both cloud and on-premises solutions to meet diverse enterprise needs.
How to land this job
Tailor your resume to highlight your experience in customer success management, especially within the public sector, emphasizing your ability to drive retention, expansion, and customer advocacy aligned with Confluent's values of 'Customer Love'.
Emphasize skills in executive communication, public speaking, and cross-functional collaboration, showcasing your ability to lead strategic reviews and engage with business leaders on technical and financial aspects.
Apply through multiple channels such as Confluent's corporate career site, LinkedIn, and other job boards to maximize your application visibility and improve your chances of being noticed.
Connect on LinkedIn with current Strategic Customer Success Managers or team members in Confluent's Public Sector division; use ice breakers like commenting on recent Confluent product updates or asking about their approach to customer retention and executive engagement.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer success', 'retention', 'subscription expansion', 'executive business reviews', 'cross-functional collaboration', and 'public sector'. Use clear, concise language and standard job titles to ensure ATS compatibility.
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