Job summary
Job post source
This job is directly from Jay's Heating, Air & Plumbing
Job overview
The Customer Service Representative will enhance customer satisfaction by converting incoming calls into booked service appointments, contributing to the company's growth and exceptional service standards.
Responsibilities and impact
Daily responsibilities include handling a high volume of inbound and outbound calls, converting customer inquiries into appointments, and providing superior customer service while maintaining communication with dispatch and management.
Compensation and benefits
The pay ranges from $15.00 to $18.00 per hour, with full benefits including company-paid medical and life insurance, dental, and vision for full-time employees and their families.
Experience and skills
Candidates should have at least 3 years of experience in customer service, strong communication skills, and proficiency in Microsoft Office and web-based software navigation, with a proven ability to convert calls into appointments.
Career development
The company offers ongoing professional and personal development training opportunities, promoting growth within the organization.
Work environment and culture
Jay's Heating, Air & Plumbing fosters a positive, team-focused work environment with a strong emphasis on employee engagement and community support.
Company information
Founded in 2005, Jay's Heating, Air & Plumbing is a family-owned business that has established itself as one of the largest home services providers in the area, known for its exceptional customer service and community involvement.
Team overview
The team is described as fun, focused, and driven, with a strong work ethic and a commitment to delivering outstanding service.
Application process
Interested candidates should click APPLY to submit their resume, after which they will receive an email detailing the next steps.
Unique job features
The role emphasizes a fun and engaging work culture, with a focus on delivering a 5-star customer service experience and a commitment to community support.
Company overview
Jay's Heating, Air & Plumbing is an HVAC and plumbing company based in Mount Airy, North Carolina. They offer a wide range of services including air conditioning repair, leak detection, and re-piping, catering to both residential and commercial clients. Originally known as J's HVAC Unlimited, the company rebranded to its current name and updated its logo and website to reflect a refreshed image. They are licensed and insured in both North Carolina and Virginia, striving to be the premier heating and air service provider in the region.
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