City of West Jordan

IT Support Specialist or Senior IT Support Specialist

WEST JORDAN, UTPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from City of West Jordan

  • Job overview

    The IT Support Specialist or Senior IT Support Specialist provides first-level IT support, training, and customer service to maintain and improve the city's IT infrastructure and user experience.

  • Responsibilities and impact

    The role involves supporting IT work orders, installing and maintaining computer systems and peripherals, providing end-user training, assisting in IT policy development, and administrative tasks like streaming meetings.

  • Experience and skills

    The position requires a high school diploma or GED with two years of technical support experience for IT Support Specialist; Senior IT Support Specialist requires three years of experience with hardware, OS, network, and cloud tools support, plus certifications like MD-100, CompTIA Network+/Security+, Microsoft Modern Desktop Administrator, and ITIL Foundations.

  • Work environment and culture

    The job is within a city government environment emphasizing customer service, collaboration, and process improvement in a standard office setting with some physical demands and travel to various sites.

  • Company information

    City of West Jordan is a municipal government entity focused on providing public services and maintaining city infrastructure including IT systems.

  • Team overview

    The candidate will work under the IT Support Manager without supervisory responsibilities, supporting city staff across departments.

  • Job location and travel

    The job is based in West Jordan with travel to different city sites required; work is primarily office-based with physical activity involved.

  • Application process

    Applications are submitted through ApplicantPro as indicated in the posting.

  • Unique job features

    The job includes unique responsibilities like streaming and recording city meetings and requires maintaining certifications through the Bureau of Criminal Identification (BCI).

Company overview

The City of West Jordan is a municipal government organization located in Utah, responsible for providing essential services to its residents, including public safety, public works, parks and recreation, and community development. The city generates revenue through property taxes, sales taxes, utility fees, and various permits and licenses. Established in 1849, West Jordan has grown significantly and now serves a diverse and expanding population. The city is known for its commitment to community engagement, sustainable development, and maintaining a high quality of life for its residents.

How to land this job

  • Position your resume to emphasize your customer service skills and first-level IT support experience, as these are key for the City of West Jordan IT Support Specialist role.

  • Highlight technical competencies such as troubleshooting hardware and software, supporting Windows, Apple OS, and Microsoft 365 environments, and familiarity with IT policies and procedures.

  • Apply through multiple platforms including the City of West Jordan official careers page, ApplicantPro, and LinkedIn to maximize your exposure to the hiring team.

  • Connect on LinkedIn with current IT department staff at City of West Jordan; start conversations by referencing recent city IT initiatives or asking about team culture and challenges they face.

  • Optimize your resume for ATS by including keywords from the job description such as 'IT support,' 'customer service,' 'Windows Client,' 'Active Directory,' and 'Microsoft 365' to ensure it passes initial screenings.

  • Use Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, saving you time and increasing your chances of landing the role.

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