Job summary
Job post source
This job is directly from Soho House & Co
Job overview
The Front Office Manager at Soho House & Co oversees front office and rooms operations, ensuring exceptional hospitality and member experience at Soho Beach House Miami.
Responsibilities and impact
The role involves leading front office staff, managing budgets and payroll, overseeing guest services including concierge and reservations, training and hiring staff, and maintaining high service standards.
Compensation and benefits
The position offers a salary up to $100,000, full health care including medical, dental, and vision, 401K with 2% match, paid time off, career development opportunities, team events, and free meals while on duty.
Experience and skills
Candidates need 5+ years managing front office operations, proficiency with Opera, Salesforce, Open Table, and Google Sheets, strong multitasking and communication skills, flexibility for evenings and weekends, and hospitality degree preferred; bilingual skills are a plus.
Career development
Soho House provides career progression opportunities domestically and internationally, with options for managerial or technical growth, plus extensive learning and development courses.
Work environment and culture
The company culture emphasizes hospitality, community impact, and employee engagement through events, mentoring, and sustainability initiatives in a fun and inviting environment.
Company information
Soho House & Co is a global hospitality company known for boutique hotels and private members' clubs, focusing on high-end customer service and unique guest experiences.
Team overview
The Front Office Manager leads teams including butlers, receptionists, member services, and assists with reservations and guest list management, fostering a motivated and professional staff environment.
Job location and travel
This role is based at Soho Beach House Miami, a boutique hotel location, requiring physical activity and flexible scheduling including evenings and weekends.
Unique job features
This role is distinguished by its leadership over multiple front office functions, involvement in budget and staff management, and commitment to delivering a memorable member and guest experience in a luxury boutique hotel setting.
Company overview
Soho House & Co. is a global private members' club that caters primarily to individuals in the creative industries. Founded in 1995 in London by Nick Jones, the company operates a network of exclusive clubs, hotels, and restaurants worldwide, generating revenue through membership fees, hospitality services, and branded merchandise. Known for its unique, upscale environments and a focus on fostering creative communities, Soho House has expanded significantly, with notable locations in major cities such as New York, Los Angeles, and Berlin.
How to land this job
Position your resume to showcase leadership in high-volume boutique hotel front office management, emphasizing your ability to create efficient processes that enhance guest experiences and motivate teams.
Highlight your expertise with Opera, Salesforce, Open Table, and Google Sheets, as these technical skills are crucial for managing front office operations at Soho House & Co.
Apply through multiple channels including Soho House's corporate careers page, LinkedIn job postings, and relevant hospitality job boards to maximize your visibility.
Connect on LinkedIn with current Front Office Managers or department heads at Soho House Miami; ice breakers could include complimenting recent Soho House initiatives or asking about the unique challenges of managing a boutique property in Miami.
Optimize your resume for ATS by integrating keywords such as 'front office management,' 'guest service excellence,' 'hospitality leadership,' 'Opera PMS,' and 'staff training and development' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals, and find LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and refining your skills.
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