Job summary
Job post source
This job is directly from Pearson
Job overview
The Customer Service Technical Support Administrator at Pearson provides remote technical support to school teachers and staff, ensuring smooth use of technology in online and blended learning environments.
Responsibilities and impact
The role involves troubleshooting software, hardware, printers, and network issues, logging calls, escalating problems, liaising between users and developers, documenting issues, supporting continuous improvement projects, and occasionally performing manual tasks like inventory and delivery.
Experience and skills
Candidates must have strong knowledge of Windows 10/11, Office 365, remote troubleshooting, networking concepts like DHCP, DNS, Active Directory, and experience with Google Apps for Education and Business; problem-solving skills and ability to manage stressful situations are essential.
Work environment and culture
Pearson fosters an innovative and supportive environment focused on continuous learning and improvement, valuing bold thinking and collaboration.
Company information
Pearson is a global education company committed to innovative learning solutions, serving K-12 students worldwide through its Online & Blended Learning group, recognized for quality curriculum and teaching.
Team overview
The candidate will join the Customer Support department within Pearson Global Service and Support, serving as the primary contact for families and school staff in the Online & Blended Learning group.
Job location and travel
This is a remote position with shift options between 8am-6pm EST, requiring occasional additional hours including weekends.
Application process
Applications are accepted through July 23, 2025, with possible extensions based on business needs.
Unique job features
The job offers the opportunity to support a large-scale online education platform and contribute to continuous improvement initiatives in a remote work setting.
Company overview
Pearson is a global education company that provides a wide range of educational products and services, including textbooks, digital learning tools, and assessments. They generate revenue through the sale of educational materials, online courses, and standardized testing services. Founded in 1844, Pearson has a rich history of adapting to changes in the education sector, transitioning from traditional publishing to becoming a leader in digital education. Their mission is to help people make progress in their lives through learning.
How to land this job
Tailor your resume to highlight your expertise in troubleshooting software, hardware, network, and printer issues, emphasizing your ability to support remote users effectively, as this is central to the Pearson Customer Service Technical Support Administrator role.
Showcase your proficiency with Windows 10/11, Office 365, remote support tools like Bomgar, and your understanding of networking concepts such as DHCP, DNS, Active Directory, and TCP/IP to align with the technical requirements of the job.
Apply through multiple channels including Pearson's official careers page and LinkedIn to maximize your chances and ensure your application is seen by the right recruiters.
Connect with current Pearson employees in the Virtual Learning or Technology departments on LinkedIn; start conversations by referencing Pearson's commitment to innovation in education or asking about their experience working remotely with the Customer Support team.
Optimize your resume for ATS by incorporating keywords from the job description such as 'remote troubleshooting,' 'Windows 10/11,' 'Office 365,' 'network printing,' and 'customer support,' ensuring your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume for ATS, and identify LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and skill development.
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