Job summary
Job post source
This job is directly from FF Inc
Job overview
The Customer Service Associate role at FF Inc focuses on helping customers by efficiently solving problems and maintaining composure, contributing to positive customer experiences and smooth operations.
Responsibilities and impact
The associate will communicate with customers via phone, email, or chat to address needs, assist with troubleshooting, track orders, answer inquiries, log feedback, and maintain a calm and friendly demeanor.
Compensation and benefits
The job offers competitive hourly pay plus performance bonuses, flexible shifts including evenings and weekends, a supportive team environment, and a casual dress code.
Experience and skills
Candidates need excellent verbal and written communication skills, basic computer proficiency, a high school diploma or GED, and customer service experience is preferred but not required as training is provided.
Career development
There are real opportunities for career growth within the supportive team at FF Inc.
Work environment and culture
The culture is supportive with a casual dress code and a workplace free from drama, emphasizing positivity and ownership.
Company overview
FF Inc, also known as Faraday Future, is an American electric vehicle manufacturer headquartered in Los Angeles, California, focused on developing intelligent, connected, and high-performance electric vehicles for global markets. The company generates revenue through the design, production, and sale of luxury electric vehicles, with its flagship model being the FF 91, targeting premium consumers and leveraging advanced technology and connectivity features. Founded in 2014 by Jia Yueting, FF Inc has experienced notable financial challenges, leadership changes, and strategic partnerships, including collaborations with suppliers and investors to support its ambitious growth. The company positions itself as a competitor to established EV brands like Tesla and Lucid, emphasizing innovation in mobility and user experience. Candidates should be aware of FF Inc's dynamic environment, ongoing efforts to scale production, and its vision of reshaping the future of transportation through cutting-edge technology.
How to land this job
Tailor your resume to highlight your excellent communication skills and ability to maintain composure in high-pressure customer service situations, as emphasized by FF Inc.
Focus on showcasing your problem-solving abilities, ownership of responsibilities, and proficiency with basic computer tools like email and chat platforms, which are key for this role.
Apply through multiple channels including FF Inc's corporate website and LinkedIn to maximize your chances of being noticed for the Customer Service Associate position.
Connect with current employees in FF Inc's customer service division on LinkedIn and initiate conversations by commenting on their recent posts or asking about their experience working in the team to create a natural ice breaker.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'communication skills,' 'problem-solving,' 'computer proficiency,' and 'ownership' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through various channels, tailor your resume for ATS, and identify LinkedIn contacts for networking, allowing you to focus more on preparation and interviews.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.