Job summary
Job post source
This job is directly from Enterprise Bank & Trust
Job overview
The System Support Specialist II at Enterprise Bank & Trust provides intermediate to advanced technical support, ensuring smooth operation of IT systems and enhancing associate experience.
Responsibilities and impact
The role involves troubleshooting hardware and software issues, managing help desk tickets, supporting applications and upgrades, collaborating with vendors and IT teams, and deploying computer equipment.
Experience and skills
Requires 2-3 years of technical support experience, strong problem-solving, communication, and customer service skills, and proficiency with Windows OS, Microsoft Office, mobile device support, and application security permissions.
Career development
The company offers professional growth opportunities and the chance to chart one's own career path within a supportive environment.
Work environment and culture
Enterprise Bank & Trust values community support, volunteerism, and offers a collaborative and inclusive work environment recognized as a Best Bank to Work For.
Company information
Enterprise Bank & Trust is a community-focused bank with multiple offices across several states, committed to helping businesses succeed and communities thrive.
Job location and travel
The position is remote and on-site as needed, with travel to area locations required and some physical activity involved.
Unique job features
The job requires on-call availability, after-hours work for upgrades, and involves hands-on equipment deployment and troubleshooting.
Company overview
Enterprise Bank & Trust is a financial institution that provides a range of banking services, including commercial and personal banking, wealth management, and mortgage services. They generate revenue through interest on loans, fees for services, and investment income. Founded in 1988 and headquartered in Clayton, Missouri, the bank has grown through strategic acquisitions and organic expansion, emphasizing personalized customer service and community involvement. Their commitment to local businesses and tailored financial solutions sets them apart in the competitive banking industry.
How to land this job
Position your resume to highlight your technical support experience, focusing on troubleshooting desktop hardware, software, mobile devices, and peripherals like printers and scanners, as these are core to the System Support Specialist II role at Enterprise Bank & Trust.
Emphasize your ability to manage and resolve complex technical issues independently, document solutions thoroughly in help desk systems, and collaborate effectively with vendors and IT teams, which are key responsibilities.
Apply through multiple platforms including Enterprise Bank & Trust's corporate career site and LinkedIn to maximize your application visibility and reach.
Connect with current IT support or help desk staff at Enterprise Bank & Trust on LinkedIn; use ice breakers like commenting on their recent projects, asking about the company culture, or expressing enthusiasm for the bank’s community involvement and growth.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'troubleshooting,' 'help desk ticketing,' 'Windows Operating System,' 'mobile device support,' and 'application upgrades' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus on preparing for interviews and skill-building.
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