Job summary
Job post source
This job is directly from Bay FC
Job overview
The Director, Client Services at Bay FC will lead efforts to enhance fan experiences and foster a culture of service within the organization.
Responsibilities and impact
Key responsibilities include providing exceptional service to fans, managing a service team, overseeing ticket member benefits, and collaborating with other departments to ensure a positive fan experience.
Compensation and benefits
The anticipated salary range for this position is between $95,000 and $105,000, with actual pay varying based on experience and skills.
Experience and skills
Candidates should have a bachelor's degree and at least 8 years of service experience, preferably in the sports business, along with strong communication and organizational skills.
Career development
Opportunities for professional growth include mentoring team members and participating in leadership meetings to enhance service strategies.
Work environment and culture
Bay FC promotes a culture of belonging and shared pride, emphasizing community engagement and a passion for soccer.
Company information
Bay FC is the first NWSL team in the Bay Area, co-founded by U.S. Women's National Team legends, and aims to change the landscape of women's soccer.
Team overview
The role involves leading a team dedicated to fan services, focusing on team building and professional development.
Company overview
Bay FC is a professional women's soccer club based in the San Francisco Bay Area, competing in the National Women's Soccer League (NWSL). The club was established in 2023, aiming to bring top-tier women's soccer to a region known for its passionate sports culture and tech innovation. Bay FC generates revenue through ticket sales, merchandise, sponsorships, and broadcasting rights. Notably, the club emphasizes community engagement and youth development, reflecting its commitment to fostering local talent and promoting the sport at the grassroots level.
How to land this job
Position your resume to highlight your extensive experience in client services, particularly in sports or similar industries, emphasizing your ability to foster a culture of exceptional service.
Showcase your leadership skills by detailing your experience in recruiting, training, and mentoring teams, as this is a critical aspect of the Director role at Bay FC.
Apply through multiple channels, including Bay FC's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the client services or ticketing divisions at Bay FC on LinkedIn to gain insights into the company culture and the role's expectations; potential ice breakers could include discussing the impact of 'unreasonable hospitality' or sharing your thoughts on the NWSL's growth.
Optimize your resume for ATS systems by including specific keywords from the job description such as 'client services', 'team building', 'hospitality', and 'KPI management' to ensure your application gets through initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your application process by tailoring your resume, finding the best application channels, and identifying relevant LinkedIn connections to network with, allowing you to focus more on your job search strategy.
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