Job summary
Job post source
This job is directly from Plymouth Rock Assurance
Job overview
The Training and Quality Analyst at Plymouth Rock Assurance plays a crucial role in enhancing customer service performance by designing training programs and monitoring quality.
Responsibilities and impact
The role involves designing and delivering training, managing quality reviews, analyzing QA metrics, mentoring employees, conducting data analysis, and collaborating across teams to improve customer satisfaction and internal processes.
Compensation and benefits
The position offers 4 weeks paid time off plus 9 holidays, free onsite gym, tuition reimbursement, comprehensive health insurance starting day one, wellness programs, insurance discounts, 401(k) employer contributions up to 7.5%, paid family leave, professional development resources, and convenient location benefits.
Experience and skills
Candidates need a bachelor's degree, experience in service environments with teaching or mentoring, strong communication and problem-solving skills; insurance industry knowledge and P&C certification are a plus.
Career development
The company supports professional growth through resources like LinkedIn Learning and licensure assistance, promoting ongoing development.
Work environment and culture
Plymouth Rock Assurance fosters an empowering environment with a focus on employee well-being, customer loyalty, and continuous technology investment.
Company information
Plymouth Rock Assurance is a reputable insurance company managing over $2 billion in policies across the Northeast and mid-Atlantic, employing 1,900 people, headquartered in Boston, and rated A-/Excellent by A.M. Best.
Job location and travel
The job is located in Boston, Massachusetts, with a convenient office near South Station and offers onsite gym facilities.
Unique job features
The role uniquely combines training design with quality assurance and data analysis, leveraging tools like Excel and Tableau to improve customer service outcomes.
Company overview
Plymouth Rock Assurance is a regional insurance provider offering auto, home, and umbrella insurance primarily in the Northeastern United States. Founded in 1982, the company differentiates itself through customer-centric services, including innovative technology solutions and personalized customer care. They generate revenue by underwriting insurance policies and earning premiums from policyholders. Key historical milestones include the introduction of the Crashbusters® mobile claims service and the Door to Door Valet Claim Service®, which have set industry standards for convenience and efficiency.
How to land this job
Position your resume to emphasize your experience in designing and delivering training programs, especially onboarding and professional development initiatives, as these are core to the Training and Quality Analyst role at Plymouth Rock Assurance.
Highlight your skills in quality assurance, data analysis using Excel and Tableau, and your ability to monitor and improve service quality and customer experience, which align directly with the job responsibilities.
Apply through multiple platforms including Plymouth Rock Assurance's official corporate careers site and LinkedIn to maximize your application visibility and reach.
Connect with current employees in the IA Customer Service division or Learning and Development teams at Plymouth Rock Assurance on LinkedIn; use ice breakers like commenting on recent company initiatives in training or quality programs or asking about their experience with the Automated Quality Assurance applications.
Optimize your resume for ATS by incorporating keywords from the job description such as 'training programs,' 'quality assurance,' 'customer experience,' 'data analysis,' 'mentoring,' and 'service standards' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate your tailored applications, find multiple application portals, and identify relevant LinkedIn contacts for networking, allowing you to focus your energy on interview preparation and skill enhancement.
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