Job summary
Job post source
This job is directly from United Community
Job overview
The Customer Service Specialist role at United Community involves handling diverse customer service requests in a contact center to ensure high-quality support and risk management for the bank and its customers.
Responsibilities and impact
The role includes processing customer requests, supporting debit card issues, troubleshooting online/mobile banking, meeting scorecard goals, mentoring teammates, developing expertise, referring bank products, completing training, and maintaining product knowledge.
Experience and skills
Candidates need 1-3 years of banking or customer service experience, proficiency in Microsoft Office, strong communication and problem-solving skills, and the ability to work in a fast-paced environment; bilingual Spanish is a plus.
Work environment and culture
The company values professionalism, superior customer service, teamwork, and flexibility, with a non-remote, full-time work environment requiring schedule flexibility including evenings and weekends.
Job location and travel
This is an on-site, full-time position at United Community's Customer Contact Center with no remote work option.
Unique job features
The job emphasizes first contact resolution, specialized support niches, mentoring roles, and active sales referrals, distinguishing it within the banking customer service field.
Company overview
United Community is a financial services company primarily focused on providing banking solutions, including personal and business banking, mortgage services, and investment management. They generate revenue through interest on loans, service fees, and investment income. Founded in 1950, United Community has grown through strategic acquisitions and a commitment to community-oriented banking, emphasizing personalized customer service and local economic development. Their history of stability and growth makes them a reputable employer in the financial sector.
How to land this job
Tailor your resume to highlight your customer service experience in banking or retail, emphasizing skills in handling check orders, debit card support, and online banking troubleshooting as outlined in the job description.
Showcase your ability to manage high call volumes, resolve complex customer issues, and meet or exceed performance scorecard goals to align with United Community's expectations.
Apply through multiple platforms including United Community's corporate careers page, LinkedIn, and reputable job boards to maximize your application visibility for this Customer Service Specialist role.
Connect with current employees in United Community's Customer Contact Center or related banking divisions on LinkedIn. Use ice breakers such as commenting on their recent posts about customer service excellence or asking about their experience with the bank’s training programs.
Optimize your resume for ATS by incorporating keywords from the job description like 'First Contact Resolution,' 'debit card maintenance,' 'customer service,' 'online/mobile banking support,' and 'compliance training' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and discover LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill-building.
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