Job summary
Job post source
This job is directly from Annuity Health, LLC
Job overview
The Remote Account Resolution Representative role involves contacting customers to assist with settling account balances and setting up payment arrangements, contributing to the company's financial recovery efforts.
Responsibilities and impact
The representative will handle inbound and outbound calls, maintain professionalism, adhere to compliance and company policies, achieve assigned goals, update account statuses, escalate issues, and collaborate positively with the team.
Compensation and benefits
The position offers a competitive salary range of $16.00 to $26.00 per hour and benefits including health, dental, vision, HSA and FSA accounts, voluntary insurance, paid holidays, PTO, and a 401(k) plan.
Experience and skills
A high school diploma or GED is required; previous collection experience is preferred but not mandatory. Essential skills include excellent communication, basic computer proficiency, customer service, conflict resolution, and high attention to detail.
Work environment and culture
The company emphasizes professionalism, compliance with legal and company standards, respectful communication, and a positive work environment.
Job location and travel
This is a remote position allowing work from home.
Unique job features
The job includes training on state-of-the-art software, applicable collection laws, negotiation, and dispute resolution techniques, making it suitable for candidates without prior collections experience.
Company overview
Annuity Health, LLC specializes in providing revenue cycle management services to healthcare providers, focusing on optimizing billing, collections, and financial operations. They generate revenue by offering comprehensive solutions that streamline administrative processes, reduce costs, and improve cash flow for medical practices and hospitals. Founded with the mission to enhance financial performance in the healthcare sector, Annuity Health has established itself as a key player by leveraging advanced technology and industry expertise to deliver customized services that meet the unique needs of their clients.
How to land this job
Tailor your resume to emphasize excellent communication skills, customer service experience, and conflict resolution abilities, as these are critical for the Remote Account Resolution Representative role at Annuity Health, LLC.
Highlight any experience or willingness to learn collections, negotiation, and dispute resolution, even if you lack direct collections experience, since the company provides training on their software and compliance.
Apply through multiple channels including Annuity Health’s corporate career site and LinkedIn to maximize your chances of getting noticed for this full-time remote position.
Connect with current employees in the collections or customer service divisions at Annuity Health on LinkedIn; ice breakers could include commenting on their recent posts about company culture or asking about their experience with the training provided.
Optimize your resume for ATS by including keywords from the job description such as 'account resolution,' 'compliance,' 'customer service,' 'conflict resolution,' and 'payment arrangements' to ensure it passes initial screenings.
Use Jennie Johnson’s Power Apply feature to automate tailoring your resume, identify the best application channels, and find LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and improving your skills.
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