Job summary
Job post source
This job is directly from C.H. Robinson
Job overview
The Customer Account Specialist role focuses on building customer relationships and managing shipments while developing skills in operations, sales, and account management.
Responsibilities and impact
Daily responsibilities include communicating shipment updates, analyzing customer inquiries, identifying operational improvements, and leveraging technology to exceed customer expectations.
Compensation and benefits
Benefits include medical plans, dental and vision coverage, paid time off, 401(k) with company matching, and various career development opportunities.
Experience and skills
Candidates should have a High School Diploma or GED, customer engagement experience, and the ability to travel up to 5%. Preferred qualifications include proficiency in Microsoft Office and a Bachelor's Degree.
Career development
The role offers multiple career paths within the company, promoting internal growth and skill development.
Work environment and culture
C.H. Robinson promotes a collaborative and inclusive culture with flexible work arrangements and a focus on employee wellbeing.
Company information
C.H. Robinson is a leading logistics platform with over 100 years of innovation, managing $22 billion in freight and providing services to over 90,000 customers globally.
Job location and travel
The position allows for remote work 1-2 days per week, depending on current health guidelines.
Application process
Interested candidates are encouraged to apply through the company website, with no specific application instructions provided.
Unique job features
The role is distinguished by its focus on relationship building and the use of innovative technology to enhance customer service.
Company overview
C.H. Robinson is a global logistics company specializing in supply chain management and third-party logistics (3PL). They generate revenue by providing freight transportation, transportation management, brokerage, and warehousing services to businesses worldwide. Founded in 1905, the company has a rich history of innovation in logistics, leveraging technology and data to optimize supply chains. They are known for their extensive network of carriers and robust digital platforms, which enhance efficiency and customer satisfaction.
How to land this job
Tailor your resume to emphasize your customer engagement experience and relationship-building skills, as these are essential for the Customer Account Specialist role at C.H. Robinson.
Highlight your ability to communicate effectively and provide timely insights, which aligns with the job's focus on ensuring a customer-centric approach.
Apply through multiple platforms such as C.H. Robinson's corporate website and LinkedIn to broaden your application reach and visibility.
Connect with current employees in the customer account or sales divisions at C.H. Robinson on LinkedIn to learn more about the company culture and the specifics of the role; you might ask about their experiences or what they enjoy most about their work.
Optimize your resume for ATS by including keywords from the job description, like 'customer relations,' 'operations,' and 'account management,' to increase the likelihood of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored for each application while allowing you to focus your efforts elsewhere in your job search.
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