Job summary
Job post source
This job is directly from Salesforce
Job overview
The Customer Success Manager, Director at Salesforce is responsible for driving customer success strategies and ensuring maximum value from Salesforce investments for enterprise technology customers.
Responsibilities and impact
Daily responsibilities include building relationships with customers, managing incidents, driving success metrics, and collaborating with internal and external teams to optimize customer experiences.
Compensation and benefits
The base salary range for this position in Washington is $183,600 to $266,300, with potential for incentive compensation and various benefits.
Experience and skills
Candidates should have 9+ years of experience in Customer Success or related fields, strong consultative skills, and knowledge of Salesforce products and enterprise architecture principles.
Career development
Salesforce offers a clear path to promotion, leadership development programs, and mentorship opportunities to support professional growth.
Work environment and culture
Salesforce emphasizes values-driven business practices, community engagement, and a commitment to equality and diversity in the workplace.
Company information
Salesforce is a leading customer relationship management company known for its innovative solutions and commitment to social responsibility, achieving significant revenue growth and recognition as a top employer.
Team overview
The role involves collaboration with account teams and customer executives, fostering a dynamic and supportive team environment.
Job location and travel
The position is office-flexible, requiring in-office presence 3 days per week in locations such as Bellevue/Seattle, Chicago/Indianapolis, and Atlanta.
Application process
Candidates should apply through the Salesforce careers website, ensuring to provide necessary documentation and adhere to application deadlines.
Unique job features
Unique aspects of this role include access to world-class training, exposure to executive leaders, and participation in community-focused initiatives.
Company overview
Salesforce is a leading cloud-based software company specializing in customer relationship management (CRM) solutions. It generates revenue through subscription fees for its various cloud services, including Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Founded in 1999 by Marc Benioff, Salesforce revolutionized the software industry with its SaaS (Software as a Service) model, enabling businesses to manage customer interactions and data more efficiently. The company is also known for its strong emphasis on innovation, philanthropy, and a robust ecosystem of partners and developers.
How to land this job
Position your resume to emphasize your extensive experience in Customer Success, particularly with SaaS platforms and your consultative skills, as these are critical for the Customer Success Manager role at Salesforce.
Highlight your ability to build strong relationships with executive-level stakeholders and your expertise in articulating value to customers, as these are essential for driving product consumption and customer satisfaction.
Apply through various channels, including Salesforce's corporate website and LinkedIn, to maximize your chances of being noticed for this position.
Connect with individuals in the Customer Success division at Salesforce on LinkedIn to gather insights about the role and the company culture; ice breakers could include discussing mutual connections or expressing your admiration for Salesforce's commitment to community service.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'Customer Success', 'SaaS', 'consultative skills', and 'executive-level interpersonal skills' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify the application process by tailoring your resume, identifying the best application channels, and suggesting relevant LinkedIn connections to network with, allowing you to focus on other aspects of your job search.
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