Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Technical Support Specialist role at PROJECTUS involves supporting and enhancing the internal video ecosystem within a medical device company, ensuring proper operation in hospital departments.
Responsibilities and impact
The candidate will partner with IT and hospital staff to support internal users, troubleshoot software issues, and maintain network infrastructure related to video and imaging solutions.
Experience and skills
Requires 4+ years in customer-centric support roles, a Bachelor's degree, knowledge of healthcare software troubleshooting, network infrastructure, AWS cloud, and ticketing systems like ServiceNow; driver's license and willingness to travel about 20% are needed.
Career development
The role offers growth by expanding technical skills within a specialized, highly regulated medical technology environment.
Company information
The company is a rapidly growing global enterprise-level medical technology and device firm focused on internal video ecosystems in healthcare settings.
Team overview
The candidate will join a niche technical team focused on medical device video systems.
Job location and travel
The position requires periodic travel to critical sites on the west coast, about 20% of the time.
Application process
Interested candidates are encouraged to apply today; no further application details provided.
Unique job features
The job is unique due to its focus on a specialized medical device video ecosystem within a regulated healthcare environment, offering a niche technical challenge.
Company overview
Projectus is a talent consultancy specializing in staffing, recruiting, and consulting services for the MedTech and health tech sectors. The company acts as an embedded talent partner for high-growth MedTech innovators, providing expert resources and support to drive their success. Projectus Consulting, headquartered in London, UK, has established itself as a go-to resource in the medical technology field, leveraging superior recruitment technology to address talent challenges. The firm generates revenue through its comprehensive HR consulting services, catering to the unique needs of MedTech companies.
How to land this job
Tailor your resume to emphasize your 4+ years of experience in customer-centric roles supporting internal users, highlighting your ability to partner with IT and hospital staff to maintain a complex medical device video ecosystem.
Focus on showcasing your expertise in software troubleshooting within healthcare or clinical settings, as well as your knowledge of network infrastructure, firewalls, and video or imaging solutions, which are critical for this role.
Be sure to mention your familiarity with AWS cloud services and ticketing systems like ServiceNow, since these are key technical requirements for the position at PROJECTUS.
Apply through multiple channels, including PROJECTUS’s corporate career site and LinkedIn job postings, to maximize your application visibility and increase your chances of being noticed.
Connect with current employees in PROJECTUS’s technical support or IT divisions on LinkedIn to gather insights about the team and culture; use ice breakers such as asking about recent projects involving the hospital video ecosystem or expressing curiosity about how they handle technical challenges in critical clinical environments.
Optimize your resume for ATS by incorporating specific keywords from the job description such as 'software troubleshooting,' 'network infrastructure,' 'AWS cloud,' 'ServiceNow,' and 'medical device video ecosystem' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify multiple application portals, and discover LinkedIn connections to network with, allowing you to focus more on preparing for interviews and deepening your industry knowledge.
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