Job summary
Job post source
This job is directly from Fiserv
Job overview
The Sr. Manager - Reverse Supply Chain Operations at Fiserv leads a large team to manage repair and vendor operations, ensuring efficient refurbishment and delivery of hardware to customers, impacting the company's supply chain effectiveness.
Responsibilities and impact
The role involves overseeing a team of 60+ professionals, managing repair centers and vendors, forecasting demand, coordinating repairs, and ensuring the flow of refurbished units to customers, while implementing process improvements and collaborating across departments.
Compensation and benefits
Salary details are not explicitly provided, but the job mentions that external salary estimates may be inaccurate; benefits include equal opportunity employment and accommodation policies, with no specific perks detailed.
Experience and skills
Candidates need a Bachelor's degree in Engineering, Business Administration, or Finance, 8+ years in repair or manufacturing with distribution, 5+ years in repair and people management, vendor management experience, strong analytical and communication skills, and knowledge of accounting principles; preferred qualifications include LEAN, Six Sigma, electronics repair, contract negotiation, international logistics, and ERP systems like Oracle or SAP.
Career development
The role offers high visibility to senior leaders, opportunities to influence department direction, and growth potential in broader supply chain aspects.
Work environment and culture
Fiserv promotes a fast-paced, innovative environment with a focus on diversity, equal opportunity, and inclusion, supporting employees with accommodations as needed.
Company information
Fiserv is a global leader in fintech and payments, connecting financial institutions and consumers worldwide with secure and reliable financial technology solutions.
Team overview
The candidate will lead a team of over 60 repair and vendor management professionals, working closely with internal and external stakeholders to manage supply chain operations.
Job location and travel
The position excludes several states for remote work eligibility but no specific office location is provided; it involves coordination across US warehouses and vendors.
Application process
Applicants must apply using their legal name, complete a profile, and attach a resume; Fiserv does not accept unsolicited agency resumes and warns about fraudulent job postings.
Unique job features
This role offers the chance to manage a significant repair supply chain operation with a $10M+ vendor spend, exposure to senior leadership, and the ability to implement impactful process improvements.
Company overview
Fiserv is a global provider of financial services technology solutions, specializing in payment processing, financial risk management, and data analytics. They generate revenue through transaction fees, subscription services, and software licensing. Founded in 1984, Fiserv has grown through strategic acquisitions, including the notable merger with First Data in 2019, which expanded their capabilities in merchant services and payment processing. The company is known for its innovation in digital banking and commitment to enhancing the customer experience in the financial services industry.
How to land this job
Position your resume to underscore leadership in reverse supply chain operations, emphasizing your ability to manage large teams and oversee multimillion-dollar vendor contracts.
Highlight your expertise in repair processes, vendor management, forecasting, and inventory flow, along with strong analytical skills using Excel tools like VLOOKUP and PivotTables.
Apply through Fiserv's official corporate careers page and LinkedIn to maximize your application visibility and ensure it reaches the right hiring channels.
Connect with professionals in Fiserv's supply chain or operations divisions on LinkedIn; use ice breakers such as commenting on recent Fiserv innovations in fintech or asking about the evolving challenges in reverse logistics at Fiserv.
Optimize your resume for ATS by integrating keywords like 'reverse supply chain,' 'vendor management,' 'forecasting,' 'repair operations,' and 'LEAN/Six Sigma,' ensuring your document passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, freeing you to focus on interview preparation and networking.
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