Job summary
Job post source
This job is directly from Heartland Business Systems
Job overview
The IT Support Desk Engineer I at Heartland Business Systems provides critical IT support across multiple customers, handling desktop, application, server, networking, and firewall support to ensure smooth IT operations.
Responsibilities and impact
The role involves proactive maintenance of network and server equipment, remote support for hardware and applications, monitoring customer networks and security, collaborating with field engineers, maintaining documentation, responding to client communications, participating in on-call rotations, and occasional travel to customer sites.
Experience and skills
Requires 1-2 years of experience troubleshooting Microsoft Windows endpoints, supporting Microsoft Admin Portals, and office hardware; preferred experience includes IT service desk, customer-facing consulting, systems and network administration; an associate degree or equivalent experience is needed, with certifications like A+, Network+, or Microsoft O365 preferred.
Career development
The position includes professional development and on-the-job training with utilization metrics reviewed annually to balance work and growth opportunities.
Company information
Heartland Business Systems provides managed IT services to multiple customers, emphasizing technical and customer service skills in a fast-paced environment.
Team overview
The candidate will join the managed services team supporting multiple customers, working closely with field engineers and other team members.
Unique job features
The job features a mix of technical and customer service duties, on-call rotation, and travel to customer sites, distinguishing it from typical IT support roles.
Company overview
Heartland Business Systems (HBS) is a comprehensive IT solutions provider that offers a range of services including managed IT services, cybersecurity, cloud solutions, and software development. The company generates revenue by delivering customized technology solutions and consulting services to businesses across various industries, ensuring their IT infrastructure is robust and efficient. Founded in 1992, HBS has grown significantly, establishing itself as a trusted partner for businesses seeking to leverage technology for operational excellence. Notably, the company's commitment to innovation and customer-centric approach has solidified its reputation in the IT services sector.
How to land this job
Position your resume to highlight your troubleshooting expertise with Microsoft Windows endpoints and your experience supporting Microsoft Admin Portals, workstations, and servers, as these are key requirements for the IT Support Desk Engineer I role at Heartland Business Systems.
Emphasize your customer service skills and ability to communicate clearly and effectively, showcasing your experience in customer-facing IT roles and your service-first mindset to align with the company’s focus on client support.
Apply through multiple channels including Heartland Business Systems’ corporate careers site and LinkedIn to maximize your visibility and increase your chances of being noticed by recruiters.
Connect with IT support or managed services team members at Heartland Business Systems on LinkedIn; use ice breakers like commenting on recent company projects, asking about their experience with the managed services team, or inquiring about the day-to-day challenges they face in the role.
Optimize your resume for ATS by including keywords from the job description such as 'troubleshooting Microsoft Windows endpoints,' 'network administration,' 'customer support,' 'firewall upgrades,' and certifications like 'A+,' 'Network+,' or 'Microsoft O365' to ensure your resume passes initial screenings.
Leverage Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, allowing you to focus your time on interview preparation and skill development.
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