Job summary
Job post source
This job is directly from TransCore
Job overview
The Customer Service Lead at TransCore is responsible for assisting Customer Service Representatives and supervising their daily activities to ensure high-quality customer support.
Responsibilities and impact
Daily responsibilities include tracking performance measures, monitoring customer feedback, training staff, managing escalations, and performing duties of the Customer Service Supervisor when needed.
Experience and skills
Candidates should have 2-4 years of related experience, a high school diploma, and preferably be bilingual in English and Spanish.
Company information
TransCore is a subsidiary of Roper Technologies, Inc., focused on providing customer support services, particularly in the area of E-ZPass accounts.
Job location and travel
The position is located in Dover, Delaware, with a schedule of Monday to Friday and rotating Saturdays.
Company overview
TransCore is a leading provider of transportation solutions, specializing in tolling, traffic management, and RFID systems. They generate revenue through the sale and maintenance of these technologies, as well as through long-term service contracts with government agencies and private sector clients. Founded in 1934, TransCore has a rich history of innovation in transportation infrastructure, playing a pivotal role in the development of electronic toll collection and intelligent transportation systems. Their commitment to technological advancement and customer service has established them as a trusted name in the industry.
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