Job summary
Job post source
This job is directly from Strategic Education, Inc
Job overview
The Student Services Coach role focuses on providing high-level support to students, guiding them towards academic success and assisting with various processes to meet their educational goals.
Responsibilities and impact
Daily responsibilities include advising students, resolving issues, documenting interactions, assisting with financial aid, and ensuring compliance with university policies.
Compensation and benefits
The expected salary range for this position is $19.50 - $29.75 per hour, with a comprehensive benefits package including medical, dental, vision, and retirement plans.
Experience and skills
Candidates must have a Bachelor's degree and at least 3 years of experience in an educational or customer service setting, with a preference for adult education experience.
Company information
Strategic Education, Inc. is committed to providing educational services and support to students, fostering a diverse and inclusive community.
Job location and travel
The role may require travel 20% of the time and involves working evenings and weekends.
Company overview
Strategic Education, Inc. is an education services holding company that operates primarily through its subsidiaries, Strayer University and Capella University, offering a range of post-secondary education programs. They generate revenue through tuition fees, educational materials, and related services. Founded in 1892, the company has a long history of adapting to educational needs, including the significant merger of Strayer Education, Inc. and Capella Education Company in 2018, which expanded their reach and capabilities in online education.
How to land this job
Tailor your resume to showcase your experience in providing student support and your ability to guide students towards academic success, emphasizing your communication skills across various platforms such as phone, email, and text.
Highlight your problem-solving abilities and experience in managing student accounts, as well as your familiarity with financial aid processes and compliance with educational policies, which are critical for this role.
Apply through multiple channels including the Strategic Education, Inc. corporate site and LinkedIn to maximize your exposure to the hiring team.
Connect with professionals in the Student Services division at Strategic Education, Inc. on LinkedIn to ask about the position, using ice breakers like discussing recent initiatives they’ve implemented or expressing your enthusiasm for student success.
Optimize your resume for ATS by incorporating keywords from the job description such as 'student support', 'financial aid', 'compliance', and 'student service skills' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring that your resume is tailored, that you are applying through the best channels, and that you’re networking effectively with potential colleagues.
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