Job summary
Job post source
This job is directly from United Wholesale Mortgage
Job overview
The Field Support Technician I role at United Wholesale Mortgage involves supporting IT operations and offers a chance for career growth within the IT division.
Responsibilities and impact
Daily responsibilities include installing and upgrading hardware and software, troubleshooting end-user issues, and performing basic PC repairs, contributing to the overall efficiency of IT operations.
Compensation and benefits
Benefits include paid time off, medical and dental insurance, 401k with employer match, and access to a fitness center and gourmet cafeteria.
Experience and skills
Candidates should have at least 2 years of IT technical support experience, excellent customer service skills, and knowledge of Microsoft Office and Windows OS; certifications and experience with Active Directory are preferred.
Career development
There are opportunities for career development through paid training and support from team members, fostering professional growth within the company.
Work environment and culture
The company values inclusivity and support, emphasizing that people are their greatest asset, and promotes a positive work environment with various perks.
Company information
United Wholesale Mortgage is focused on making home ownership accessible, with a strong emphasis on client service and community engagement.
Team overview
The job will involve working within a supportive IT team that encourages collaboration and personal development.
Job location and travel
The position is based on-site at UWM's campus, which offers a vibrant work environment.
Application process
Interested candidates can apply online, providing necessary documentation as specified in the job posting.
Unique job features
Unique perks include access to a state-of-the-art fitness center, wellness area, and a gourmet cafeteria, setting it apart from similar roles.
Company overview
United Wholesale Mortgage (UWM) is a leading wholesale mortgage lender in the United States, specializing in providing mortgage solutions through independent brokers. They generate revenue by underwriting and funding home loans, which brokers then offer to consumers. Founded in 1986, UWM has grown to become a significant player in the mortgage industry, known for its technology-driven approach and commitment to customer service. Key historical milestones include their IPO in 2021 and consistent recognition as a top workplace.
How to land this job
Position your resume to prominently showcase your 2+ years of experience in IT technical support, emphasizing your skills in hardware and software installation, troubleshooting, and customer service.
Highlight your familiarity with Microsoft Office, Windows OS, and any experience you have with imaging PCs using SCCM, as these are key responsibilities in the role.
Apply through various platforms including United Wholesale Mortgage's corporate site, LinkedIn, and any other job boards to enhance your visibility for this opportunity.
Connect with professionals in the IT division at United Wholesale Mortgage on LinkedIn to gain insights about the position and the company culture. Ice breakers could include asking about their experiences at UWM or discussing recent IT projects they’ve worked on.
Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description such as 'technical support', 'troubleshooting', and 'hardware installation'. This will improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus your time on preparing for interviews and networking effectively.
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