Job summary
Job post source
This job is directly from Coast Professional, Inc.
Job overview
The Manager of Operations at Coast Professional, Inc. oversees collections and high-risk transactions, leading a consumer care team to meet productivity and collection goals while ensuring compliance and quality performance.
Responsibilities and impact
The role involves managing and coaching consumer care employees, overseeing collection activities, ensuring compliance with laws, resolving performance issues, conducting status meetings, preparing reports, and coordinating with other departments to optimize collections and service quality.
Compensation and benefits
The job offers benefits including 11 paid holidays, 401(k) with matching, various insurance coverages (health, dental, vision, life, disability, AD&D), paid sick time, paid time off, paid training, employee assistance, and a referral program.
Experience and skills
Candidates need experience in collections or related fields, supervisory experience is preferred, and knowledge of collection practices, software, FDCPA regulations, and customer service principles is required. An associate degree is preferred but not mandatory, with a high school diploma or GED required.
Career development
The position includes opportunities for coaching, development, ongoing training, and career goal setting for subordinates, supporting professional growth within the company.
Work environment and culture
The company values quality performance, compliance, employee development, and security, emphasizing a respectful and cooperative work environment with adherence to policies and procedures.
Company information
Coast Professional, Inc. is a federal contractor specializing in collections, requiring security clearance for employees, and committed to equal opportunity employment.
Team overview
The candidate will manage a team of consumer care employees focused on collections, responsible for performance, training, and adherence to company standards.
Job location and travel
This is a hybrid position requiring the candidate to live within 50 miles of the Dimondale, MI office, with some travel and occasional weekend or evening work.
Unique job features
The role requires security clearance due to federal contracting, state collector licensing handled by the company, and involves managing high-risk transactions and compliance with multiple regulations.
Company overview
Coast Professional, Inc. is a leading accounts receivable management company specializing in the collection of delinquent student loans, government receivables, and other financial obligations. Founded in 1976, the company generates revenue by partnering with federal, state, and private entities to recover outstanding debts while adhering to strict compliance and ethical standards. Coast Professional has earned recognition for its commitment to customer service and employee development, including being named a Best Place to Work multiple times. Candidates should note its focus on compliance, innovation, and maintaining strong client relationships.
How to land this job
Tailor your resume to highlight leadership and supervisory experience in collections or related fields, emphasizing your ability to manage teams, meet productivity and budget goals, and coach employees for performance improvement.
Focus on showcasing knowledge of collection practices, FDCPA regulations, and experience with collection software or databases, as well as your skills in report preparation and problem resolution.
Apply through multiple channels including Coast Professional, Inc.'s corporate career site and LinkedIn to maximize your visibility and application reach for the Manager of Operations role.
Connect with current employees in the consumer care or operations divisions at Coast Professional, Inc. on LinkedIn; use ice breakers like commenting on recent company initiatives, asking about team culture, or inquiring about key challenges in the role to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'collections management,' 'performance coaching,' 'FDCPA compliance,' 'report generation,' and 'team leadership' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify multiple application portals, and find relevant LinkedIn contacts, freeing up your time to focus on preparing for interviews and networking effectively.
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