Job summary
Job post source
This job is directly from Horizon Hobby
Job overview
The IT Operations Support Technician at Horizon Hobby is responsible for maintaining and troubleshooting IT hardware, software, and network systems to support company operations.
Responsibilities and impact
The technician will install, maintain, and troubleshoot Windows, Mac, printers, mobile computers, LAN/WAN networking, endpoint management, and business applications, support cloud phone systems, perform network and hardware repairs, manage IT projects, and provide user training and documentation.
Compensation and benefits
The position offers a salary range of $55,000-$65,000 annually with potential bonuses, plus benefits including 401(k) with company match, medical, dental, vision, life insurance, paid time off, holidays, and product discounts.
Experience and skills
Candidates should have a Bachelor's degree or equivalent experience, 3-5 years in IT, knowledge of Active Directory, Microsoft E5 Suite, Intune, LAN networking, strong problem-solving and communication skills, with preferred certifications like CompTIA A+, Network+, Microsoft AZ-900, SC-900, MS-900, CCNA, and scripting experience.
Career development
Horizon Hobby offers growth and development opportunities and encourages involvement in special IT projects to enhance skills and career progression.
Work environment and culture
The company values innovation, teamwork, customer service, and adaptability, fostering a progressive and supportive work environment with occasional remote work options.
Company information
Horizon Hobby is a leader in the global Radio Control industry, known for inspiring dreams and providing innovative products and services with a focus on growth and employee benefits.
Job location and travel
The role is preferred on-site with some remote work possible, involves occasional travel, and requires physical tasks like lifting equipment.
Unique job features
The job includes unique responsibilities like supporting engineering software, cloud phone systems, and scripting for automation, distinguishing it from typical IT support roles.
Company overview
Horizon Hobby is a leading company specializing in the design, development, and distribution of radio control (RC) products, including airplanes, helicopters, cars, and boats, as well as model trains and other hobby products. They generate revenue by selling these products through a network of retailers and directly to consumers via their online platform. Founded in 1985, Horizon Hobby has grown to become a significant player in the hobby industry, known for its innovation and commitment to quality. The company also offers educational resources and community support to enhance the customer experience and foster a passion for hobbies.
How to land this job
Position your resume to highlight your hands-on experience with Windows, Mac OS, and Linux operating systems, as well as your skills in troubleshooting hardware, software, and networking issues to align with Horizon Hobby’s IT Operations Support Technician role.
Emphasize your familiarity with Microsoft 365, Intune, Defender, Entra ID (Azure AD), and scripting languages like PowerShell and Python, since these are key technologies mentioned in the job description.
Apply through multiple platforms including Horizon Hobby’s corporate careers page and LinkedIn to maximize your chances of being noticed for this role.
Connect on LinkedIn with current IT staff or hiring managers at Horizon Hobby’s IT department; you can break the ice by commenting on recent company tech initiatives or asking how their IT team supports the company’s innovative culture.
Optimize your resume for ATS by incorporating keywords such as 'IT operations,' 'endpoint management,' 'Microsoft Intune,' 'PowerShell scripting,' 'network troubleshooting,' and 'customer service' to ensure it passes automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate tailored resume submissions, identify multiple application portals, and discover relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
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