Job summary
Job post source
This job is directly from CoralTree Hospitality
Job overview
The Reservations Agent role at CoralTree Hospitality involves managing guest reservations remotely for Wild Dunes Vacation Rentals, ensuring a personalized and accurate booking experience to enhance guest satisfaction.
Responsibilities and impact
The agent is responsible for creating personalized guest reservations, maintaining detailed knowledge of hotel services and promotions, answering calls promptly, upselling services, achieving revenue goals, managing lead communications, assisting with travel agent requests, and maintaining rate integrity and call compliance.
Experience and skills
Candidates must have prior reservation sales experience including use of Revinate, strong communication and organizational skills, ability to multitask, basic Microsoft Office knowledge, and a professional customer service attitude; remote work requires a quiet workspace and occasional travel to the property.
Work environment and culture
The company values a professional, positive, and fun work environment, emphasizing teamwork and exceptional customer service.
Company information
CoralTree Hospitality manages premium luxury residential resorts and vacation homes, known for their genuine purpose and pride in service.
Job location and travel
The position is remote but requires East Coast residency and occasional travel to Wild Dunes Vacation Rentals in South Carolina.
Unique job features
The job offers a unique opportunity to work remotely while supporting a luxury resort's guest experience with a focus on personalized service and revenue management.
Company overview
CoralTree Hospitality is a hotel and resort management company that specializes in providing personalized and innovative hospitality services. They generate revenue through managing a diverse portfolio of properties, including luxury resorts, boutique hotels, and urban lifestyle hotels, by enhancing guest experiences and optimizing operational efficiency. Founded in 2018 as a subsidiary of Lowe, a national real estate investment, development, and management firm, CoralTree leverages Lowe's extensive industry expertise and resources to drive growth and deliver exceptional service. Their commitment to sustainability and community engagement is also a key aspect of their business model.
How to land this job
Position your resume to highlight your previous reservation sales experience and proficiency with Revinate, as these are key qualifications for the Reservations Agent role at CoralTree Hospitality.
Emphasize your strong customer service skills, ability to multitask, and experience providing personalized guest experiences, aligning with the job’s focus on customized reservations and upselling resort services.
Apply through multiple channels including CoralTree Hospitality’s corporate careers site and LinkedIn to maximize your chances of being noticed for this remote East Coast-based position.
Connect with current employees in the Reservations Team or the broader CoralTree Hospitality network on LinkedIn; start conversations by mentioning your enthusiasm for Wild Dunes Vacation Rentals or asking about their favorite guest experience stories to break the ice.
Optimize your resume for ATS by incorporating keywords such as 'reservation sales,' 'Revinate,' 'guest experience,' 'upselling,' and 'customer service' to ensure your application passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application channels, and identify LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and refining your skills.
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