Job summary
Job post source
This job is directly from Thomson Reuters
Job overview
The Application Analyst role at Thomson Reuters provides second-level technical support for company products, resolving complex issues and ensuring customer satisfaction through technical expertise and problem-solving.
Responsibilities and impact
The role involves providing engineering expertise on Thomson Reuters products, interfacing with support and development teams, performing remote and on-site break-fix activities, reproducing issues for root cause analysis, maintaining site documentation, delivering technical training, and escalating major issues.
Compensation and benefits
The position offers a base pay range of $44,800 to $83,200 depending on experience, potential annual bonuses, comprehensive health, dental, vision, disability, life insurance, 401k with company match, flexible vacation, mental health days, tuition reimbursement, and various wellness and work-life balance benefits.
Experience and skills
Candidates should have 2+ years of technical support experience, proficiency in SQL, engineering expertise relevant to complex software/hardware, experience with global trade, break-fix activities, issue reproduction, documentation, technical training, and familiarity with ITSM and support methodologies; a relevant technical degree or equivalent experience is preferred.
Career development
Thomson Reuters fosters continuous learning and skill development through programs like Grow My Way, supporting career growth and leadership in an AI-enabled future.
Work environment and culture
The company values inclusion, belonging, flexibility, work-life balance, customer obsession, innovation, and collaboration, with a supportive environment promoting social impact and community involvement.
Company information
Thomson Reuters is a global leader providing trusted content and technology to professionals in legal, tax, accounting, compliance, government, and media sectors, employing 26,000 people in over 70 countries.
Job location and travel
The role offers flexible work arrangements including work from anywhere up to 8 weeks per year, with potential remote and on-site responsibilities depending on customer needs.
Application process
Applications close on 07/31/2025; specific application instructions are not detailed in the description.
Unique job features
The job features innovative support methodologies, opportunities to work with globally consistent tools, and involvement in impactful projects that uphold justice, truth, and transparency globally.
Company overview
Thomson Reuters is a leading global provider of business information services, specializing in delivering intelligent information for businesses and professionals. They generate revenue through subscription-based services, providing data, analytics, and insights across various sectors including legal, tax, accounting, and financial markets. Founded in 2008 through the merger of Thomson Corporation and Reuters Group, the company has a rich history of innovation and reliability, maintaining a reputation for accuracy and integrity in its reporting and data services.
How to land this job
Tailor your resume to highlight your proficiency in SQL and your experience providing second-level technical support, emphasizing your problem-solving skills and engineering expertise relevant to software/hardware products.
Showcase your ability to perform customer site break-fix activities, both remotely and onsite, and your experience with issue reproduction methodologies and diagnostic tools as described in the job.
Apply through multiple channels including Thomson Reuters' corporate career site and LinkedIn to maximize your chances of being noticed for this Application Analyst role.
Connect with current employees in Thomson Reuters' product support or engineering divisions on LinkedIn; when messaging, mention your interest in their work on technical support or product innovation and ask for advice on succeeding in this role.
Optimize your resume for ATS by incorporating keywords such as 'SQL', 'technical support', 'issue reproduction', 'customer site maintenance', 'diagnostic tools', and 'ITSM principles' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application sources, and identify relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and skill development.
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