Job summary
Job post source
This job is directly from ConcertoCare
Job overview
The Patient Care Coordinator at ConcertoCare manages scheduling for in-home and virtual patient appointments, ensuring alignment with patient needs and provider availability to optimize care delivery.
Responsibilities and impact
The role involves coordinating and scheduling appointments, using scheduling software, collaborating with clinical and operational teams to address scheduling gaps, managing provider availability, maintaining accurate records, communicating with patients, supporting productivity targets, reporting scheduling metrics, and complying with healthcare regulations.
Compensation and benefits
The salary range is $21 to $25 per hour plus an annual bonus, with compensation based on qualifications; benefits include full healthcare coverage, a 401K with match, and various health, wellness, and financial benefits.
Experience and skills
Candidates need a high school diploma or GED, 2+ years in healthcare, residency in Washington state; preferred experience includes call center or scheduling, patient communication, and value-based healthcare knowledge; proficiency in scheduling software, EHR systems, Microsoft Office, and knowledge of HIPAA is preferred.
Work environment and culture
ConcertoCare promotes a collaborative, patient-focused, and flexible remote work environment emphasizing attention to detail, problem-solving, and a proactive attitude to serve underserved patients.
Team overview
The Patient Care Coordinator reports to the Scheduling Operations Manager and works closely with interdisciplinary teams including engagement specialists and care navigators to ensure smooth patient experiences.
Job location and travel
The position is remote, requiring candidates to reside in Washington state, allowing work from home.
Unique job features
The role uniquely supports patients with complex needs underserved by traditional healthcare, offering remote work flexibility and a comprehensive benefits package.
Company overview
ConcertoCare is a healthcare company specializing in providing comprehensive care for seniors and other vulnerable populations through a combination of in-home and virtual services. They make money by partnering with health plans and healthcare providers to deliver personalized care management, which helps reduce hospital admissions and improve patient outcomes. Founded with the mission to transform the way care is delivered to high-need patients, ConcertoCare integrates advanced technology and a multidisciplinary team approach to ensure holistic, patient-centered care.
How to land this job
Position your resume to highlight your experience coordinating patient appointments and managing schedules using scheduling software and EHR systems, emphasizing your ability to optimize provider and clinical staff availability while maintaining patient care standards.
Focus on showcasing your communication skills, particularly in handling patient scheduling, grievances, and collaborating with interdisciplinary teams to ensure smooth patient experiences and operational efficiency.
Apply through multiple platforms including ConcertoCare's official corporate careers page and LinkedIn to maximize your application visibility and ensure you meet the location requirement of residing in Washington state.
Connect with current ConcertoCare employees in the scheduling or operations divisions on LinkedIn; use ice breakers like commenting on recent company initiatives in patient care coordination or asking about the team’s approach to managing remote scheduling challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'scheduling software,' 'EHR systems,' 'patient communication,' 'HIPAA,' and 'remote work' to increase the chances of passing automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and discover LinkedIn contacts for networking, freeing up your time to prepare for interviews and refine your skills.
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