Administrative Assistant - Command Staff (911 Operations)

BOSTON, MAPosted 18 days ago

Job summary

• Job post source

  This job is directly from City of Boston

• Job overview

  The Administrative Assistant - Command Staff (911 Operations) supports the Operations Division by ensuring efficient daily administrative functions critical to the division's success.

• Responsibilities and impact

  The role involves managing schedules, handling correspondence, answering calls, coordinating travel, maintaining records, preparing meeting agendas, and supporting the Executive Assistant, including occasional work outside regular hours.

• Compensation and benefits

  The position is unionized under SEIU with a salary plan grade of RL/15, requires 35 hours per week, and includes pre-employment drug testing and criminal record checks; Boston residency is required.

• Experience and skills

  Candidates need 3-4 years of administrative support experience, a high school diploma or GED (with degrees counting as experience), proficiency in Microsoft and Google Suite, excellent communication and organizational skills, discretion with confidential information, and bilingual skills are a plus.

• Work environment and culture

  The role requires a professional demeanor, strong interpersonal skills, and the ability to handle confidential information with discretion in a government office environment.

• Company information

  City of Boston is a municipal government entity responsible for public services including emergency operations like 911, emphasizing confidentiality and operational efficiency.

• Team overview

  The candidate will work within the Operations Division and closely with the Executive Assistant, serving as backup to ensure continuity of unit operations.

• Job location and travel

  The job is located in Boston and requires Boston residency; work hours are 35 per week with some potential for evening and weekend work.

• Unique job features

  The position involves handling sensitive information with a high level of confidentiality and supports critical emergency operations, distinguishing it from typical administrative roles.

Company overview

The City of Boston is the municipal government responsible for the administration and governance of Boston, Massachusetts. It provides a wide range of services including public safety, education, transportation, and public health. Revenue is generated through property taxes, state and federal grants, and various fees for services. Historically significant, Boston is one of the oldest cities in the United States, playing a pivotal role in American history, including events like the Boston Tea Party and the American Revolution. The city is known for its rich cultural heritage, diverse population, and vibrant economy.

How to land this job

• Tailor your resume to highlight your experience providing administrative support in fast-paced office environments, emphasizing your ability to manage schedules, handle correspondence, and maintain organized records, as these are key responsibilities for the Administrative Assistant role in 911 Operations at City of Boston.

• Showcase your proficiency with Microsoft Office and Google Suite, and your experience handling confidential information with discretion, since the job demands strong organizational and communication skills along with confidentiality.

• Apply through multiple channels including the City of Boston’s official job portal, LinkedIn, and other job boards where this position is posted to maximize your chances of being noticed.

• Connect on LinkedIn with current Administrative Assistants or staff in the Operations Division at City of Boston to learn more about the team and role; when messaging, consider starting with a compliment on their department’s public safety mission or asking what qualities make someone successful in this role.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'administrative support,' 'schedule management,' 'confidentiality,' 'Microsoft Office,' and 'organizational skills' to ensure it passes initial automated screenings.

• Use Jennie Johnson’s Power Apply feature to automate applying through multiple sites, tailor your resume with the right keywords, and identify relevant City of Boston contacts on LinkedIn, so you can focus your time on preparing for interviews and networking effectively.