Job summary
Job post source
This job is directly from Qualitech
Job overview
The IT Managed Services Provider (MSP) Technician-Level 2+ role at Qualitech involves providing expert IT support and solutions to clients, contributing to the company's long-term success and client satisfaction.
Responsibilities and impact
The technician will troubleshoot and resolve IT issues both remotely and onsite, maintain client documentation, manage tickets, suggest technology upgrades, and provide high-quality end-user support to ensure client satisfaction.
Compensation and benefits
The position offers a competitive salary starting at $60k, comprehensive health insurance including vision and dental, mileage compensation, paid vacation and PTO, and state-of-the-art technology tools such as a smartphone.
Experience and skills
Candidates must have strong troubleshooting skills, proficiency in Windows OS and server administration, network infrastructure knowledge, and Microsoft 365 administration experience; familiarity with Datto backup, cloud phone systems, and specific tools like Sherpadesk and Ninja is preferred.
Career development
Qualitech emphasizes long-term employment and growth, encouraging motivated individuals to develop their skills and advance within the company while staying current with industry trends.
Work environment and culture
Qualitech fosters a close-knit, supportive environment valuing quality work, client relationships, autonomy, and a friendly, patient approach to client interactions, with most technicians having long tenures.
Company information
Qualitech has 37 years of experience as a trusted managed IT services provider in the Detroit metropolitan area, focusing on personalized IT solutions and client success.
Team overview
The team is composed of highly competent technicians with deep client knowledge, working collaboratively to deliver exceptional support and consulting services.
Job location and travel
The role is primarily remote with required client-site visits in the Detroit metropolitan area, necessitating reliable transportation and offering flexibility to work from home.
Unique job features
This role offers greater autonomy than typical MSP positions, combining technical support with consultative responsibilities and the opportunity to work with advanced technology and varied client environments.
Company overview
Qualitech is a global leader in providing advanced technology solutions and services, specializing in IT consulting, software development, and systems integration. They generate revenue through a diversified portfolio that includes custom software solutions, IT infrastructure management, and strategic consulting services for various industries such as finance, healthcare, and manufacturing. Founded in the early 2000s, Qualitech has grown rapidly through strategic acquisitions and a commitment to innovation, making it a key player in the tech industry.
How to land this job
Position your resume to highlight your strong troubleshooting skills, experience with Windows OS administration, Active Directory, Microsoft 365, and client-facing IT support, as these are core to the Level 2+ MSP Technician role at Qualitech.
Emphasize your ability to work independently, manage tickets efficiently, and maintain clear communication with clients, showcasing your alignment with Qualitech’s values of quality service and long-term client relationships.
Apply through multiple channels including Qualitech’s corporate careers page, LinkedIn job postings, and relevant MSP job boards to maximize your application visibility.
Connect with current Qualitech IT support or MSP team members on LinkedIn, using ice breakers like commenting on their long tenure at the company or asking about how the team balances remote and on-site support responsibilities.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Active Directory', 'Windows Server administration', 'Microsoft 365', 'remote support', 'ticket management', and 'client communication' to ensure your resume passes initial automated screenings.
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