Job summary
Job post source
This job is directly from Wander
Job overview
The Guest Success Manager at Wander ensures exceptional guest experiences in short-term rental properties by managing escalated guest issues and maintaining high satisfaction levels.
Responsibilities and impact
The role involves resolving guest complaints, coordinating with departments, maintaining communication with guests, conducting follow-ups, training staff, preparing reports, and supporting operational policies to enhance guest service quality.
Compensation and benefits
The position offers a salary of $70,000 per year; no additional benefits are specified in the description.
Experience and skills
Candidates should have a bachelor's degree preferred in Hospitality Management or related fields, 3-5 years of guest services experience, strong communication, problem-solving skills, CRM proficiency, and flexibility to work varied hours.
Company overview
Wander is a technology-driven travel company that specializes in offering unique and luxurious vacation rentals in scenic locations. They generate revenue by providing premium rental properties equipped with smart home technology, ensuring a seamless and modern travel experience for their customers. Founded in 2021, Wander has quickly gained recognition for its innovative approach to vacation rentals, combining high-end accommodations with cutting-edge technology. Their commitment to quality and customer satisfaction has positioned them as a notable player in the travel industry.
How to land this job
Position your resume to highlight your experience in guest services, especially your ability to manage and resolve escalated guest issues effectively, as this is central to the Guest Success Manager role at Wander.
Emphasize your communication skills, problem-solving abilities, and proficiency with CRM software, along with any leadership or training experience you have, since these are key responsibilities outlined in the job description.
Apply through multiple channels including Wander's corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees in the guest services or hospitality divisions at Wander on LinkedIn; when messaging, consider ice breakers like asking about their favorite guest success strategies or commenting on recent company initiatives related to guest experience improvements.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest issue resolution,' 'CRM software,' 'customer satisfaction,' 'escalated guest complaints,' and 'hospitality management' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and refining your skills.
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