Heunets

Berkeley Heights, NJ - Desktop support Technician Level II

BERKELEY HEIGHTS, NJPosted 24 days ago

Job summary

  • Job post source

    This job is from a recruiting firm hiring for a separate company based on the company name Heunets which is often a staffing or recruiting firm and the style of the job description.

  • Job overview

    The Desktop Support Technician Level II role in Berkeley Heights, NJ involves providing local and remote desktop support to resolve hardware, software, and application issues, ensuring operational consistency within the IT Support Center.

  • Responsibilities and impact

    The technician will handle first and second level support, troubleshoot and resolve issues with Windows and Mac systems, manage hardware and software installations, maintain ticket updates, work with third-party vendors, and perform preventative maintenance and repairs on desktops, laptops, and printers.

  • Compensation and benefits

    The position offers health insurance, a 401(k) plan, paid time off, and federal holidays as benefits.

  • Experience and skills

    Candidates should have a Bachelor's degree or equivalent in Computer Science or related field, CompTIA A+ or MCP certification, at least 18 months of IT experience, proficiency with Windows 7-10, Active Directory, GPOs, MS Office 365, mobile device management, and strong troubleshooting and communication skills.

  • Work environment and culture

    The role requires adaptability and flexibility in a fast-changing industry and work environment, with a focus on teamwork and customer service.

  • Job location and travel

    The job is located in Berkeley Heights, NJ, with some off-hours and weekend work required for projects or emergency support.

  • Unique job features

    The position involves working in a project-based environment requiring flexibility and teamwork, supporting a wide range of IT systems including desktops, mobile devices, and enterprise solutions.

Company overview

Heunets is a company based in Milwaukee, Wisconsin, specializing in IT support services. They primarily offer roles such as Senior Desktop Support Technician and Information Systems Technician, focusing on end-user hardware and software support. Heunets provides both local and remote desktop support, catering to various technical needs of their clients. The company generates revenue by offering full-time and contract-based IT support services, with compensation for roles typically ranging from $20 to $25.25 per hour.

How to land this job

  • Position your resume to highlight your 3-5 years of experience in Windows desktop support, emphasizing troubleshooting, break-fix, and fault diagnosis skills relevant to hardware, software, and application issues.

  • Emphasize your proficiency with Windows 7 through Windows 10, Microsoft Office 2010, Active Directory, GPOs, and enterprise antivirus solutions, as well as your experience with ticketing systems and customer communication.

  • Apply through multiple channels including Heunets' corporate careers page and LinkedIn to maximize your visibility and chances of landing the Desktop Support Technician Level II role.

  • Connect with IT support team members or supervisors at Heunets on LinkedIn; use ice breakers like commenting on recent IT projects at Heunets or asking about their experiences supporting multiple operating systems and hardware environments.

  • Optimize your resume for ATS by incorporating keywords such as 'Windows desktop support,' 'Active Directory,' 'GPOs,' 'ticketing systems,' 'hardware troubleshooting,' and 'customer service' to ensure it passes automated screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify key channels for submission, and find LinkedIn contacts for networking, enabling you to focus more on preparing for interviews and skill enhancement.

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