Job summary
Job post source
This job is directly from HomePro
Job overview
The Operations Manager at HomePro oversees daily operations of the residential installation team, ensuring efficient project execution and excellent customer service in smart home technology.
Responsibilities and impact
The role includes managing field technicians, scheduling, inventory control, customer issue resolution, team training, KPI tracking, and compliance with safety and licensing standards.
Experience and skills
Requires 5+ years in operations or field service management in residential AV, home security, or automation, strong technical knowledge of smart home systems, leadership skills, and proficiency with management and inventory software; certifications and experience with large teams preferred.
Company information
HomePro is a leader in smart home automation, security systems, and media installation solutions in the DFW area, focused on growth and customer satisfaction.
Application process
Applicants should submit a resume and a brief cover letter explaining their fit for the role.
Company overview
HomePro is a leading home improvement retailer based in Thailand, specializing in providing a wide range of products and services for home renovation and decoration. Established in 1995, the company operates numerous stores across Thailand and has expanded its presence to Malaysia. HomePro generates revenue through the sale of home appliances, furniture, and building materials, as well as offering installation and maintenance services. The company is known for its commitment to customer satisfaction and innovation, continually enhancing its product offerings and shopping experience to meet evolving consumer needs.
How to land this job
Position your resume to highlight your extensive experience managing residential installation operations, emphasizing leadership of field technicians and scheduling expertise to ensure on-time, quality service delivery.
Focus on showcasing your knowledge of home security systems, smart home platforms like Control4 and Ring, and AV technologies, as well as your ability to oversee inventory and operational process improvements.
Apply through multiple channels including HomePro’s corporate careers page and LinkedIn to maximize visibility and access different recruiter pools.
Connect on LinkedIn with current HomePro employees in operations or residential installation divisions; use ice breakers such as complimenting recent company growth, asking about team culture, or inquiring about challenges in managing high-volume installations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'operations management,' 'field service,' 'residential installs,' 'technician scheduling,' 'inventory control,' and specific platform names like 'Control4' and 'ODOO.'
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