Job summary
Job post source
This job is directly from HearingLife
Job overview
The Patient Care Coordinator at HearingLife supports retail clinics by ensuring positive patient experiences and helping the company achieve revenue goals through patient management and administrative support.
Responsibilities and impact
The role involves welcoming patients, handling 50-75 inbound and outbound calls daily, scheduling appointments, processing patient information and payments, managing inventory, maintaining office cleanliness, and upholding HIPAA standards.
Compensation and benefits
The position offers $16-19/hr plus monthly bonus opportunities, PTO, paid holidays, medical, dental, vision, HSA, 401K with match, maternity leave, disability coverage, life and pet insurance, discounted hearing aids, daycare flex savings, and growth opportunities.
Experience and skills
Candidates need a high school diploma or GED (college preferred) and 1-2 years in customer service, administrative, or healthcare roles, with strong communication, organizational, multitasking skills, and comfort with technology including EMR systems.
Career development
HearingLife provides comprehensive onboarding and a Hearing Instrument Specialist Apprentice Program for career advancement into hearing aid specialist roles.
Work environment and culture
HearingLife values work-life balance and a caring, patient-focused environment emphasizing personalized hearing healthcare.
Company information
HearingLife is a national hearing care company founded in 1904, operating over 600 centers in 42 states, known for innovative and personalized hearing healthcare.
Team overview
The Patient Care Coordinator acts as the face of retail clinics serving local communities, supporting clinic operations and patient interactions.
Job location and travel
The job is full-time, on-site in Lilburn, GA.
Unique job features
The role includes unique opportunities like discounted hearing aids for employees and a specialized apprentice program to become a hearing aid specialist.
Company overview
HearingLife is a leading provider of hearing care services, specializing in diagnostic hearing tests, hearing aid fittings, and ongoing support for individuals with hearing loss. The company generates revenue through the sale of hearing aids, accessories, and comprehensive audiological services. Established as part of the Demant Group, a global leader in hearing healthcare, HearingLife has a rich history of innovation and dedication to improving quality of life for those with hearing impairments. The company operates numerous clinics across North America, ensuring accessibility and personalized care for its clients.
How to land this job
Tailor your resume to highlight your customer service experience, administrative skills, and familiarity with healthcare or retail clinic environments, as these align closely with the Patient Care Coordinator role at HearingLife.
Emphasize your ability to manage multiple tasks such as scheduling appointments, handling phone communications, processing payments, and maintaining compliance with HIPAA standards, which are key responsibilities in this position.
Apply through multiple channels including HearingLife's corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current Patient Care Coordinators or clinic managers at HearingLife on LinkedIn. Use ice breakers like commenting on their commitment to patient care or asking about their experience with the Hearing Instrument Specialist Apprentice Program to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient care,' 'scheduling,' 'HIPAA compliance,' 'customer service,' and 'electronic medical records.' This will help your resume pass the initial screening.
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