Job summary
Job post source
This job is directly from Fifth Street Gaming
Job overview
The Front Desk Agent at Fifth Street Gaming provides exceptional guest service and manages guest registration and accounts to enhance the guest experience.
Responsibilities and impact
The agent greets guests warmly, registers and settles accounts, answers inquiries, promotes player club sign-ups, resolves guest issues, processes transactions, and communicates operational status to management.
Experience and skills
Requires a high school diploma or equivalent, preferably one year of front desk and guest service experience, excellent communication skills, ability to work varied shifts, and eligibility for a Nevada Gaming License.
Work environment and culture
The role involves working in a busy, noisy, and sometimes smoky environment with emphasis on teamwork and adherence to company image and safety standards.
Company information
Fifth Street Gaming operates Downtown Grand, emphasizing guest service and compliance with ADA accommodations.
Unique job features
The position requires physical stamina for prolonged standing and lifting up to 50 pounds, and the ability to work in a dynamic environment with varying noise and crowd levels.
Company overview
Fifth Street Gaming is a Las Vegas-based company specializing in casino management, hospitality, and food and beverage operations, with a focus on creating unique entertainment experiences. They generate revenue through managing casino properties, developing dining concepts, and catering to niche markets, including the Latino and Asian-American communities. Established in 2006, the company is known for its innovative approach to integrating cultural elements into its offerings, such as the Ojos Locos Sports Cantina and Casino. Their emphasis on inclusivity and tailored experiences sets them apart in the competitive gaming and hospitality industry.
How to land this job
Position your resume to highlight your guest service experience, emphasizing your ability to greet guests warmly, handle inquiries efficiently, and resolve concerns with a positive attitude, reflecting Fifth Street Gaming's commitment to unsurpassed guest service.
Focus on showcasing skills such as communication, cash handling, registration processes, and teamwork, as well as any previous experience in a resort or hospitality environment, which aligns with the job requirements.
Apply through multiple platforms including Fifth Street Gaming’s official corporate website and LinkedIn to maximize your application visibility and chances of being noticed for the Front Desk Agent role.
Connect with current employees in the guest services or front desk divisions at Fifth Street Gaming on LinkedIn; use ice breakers like complimenting their role in guest satisfaction or asking about the company culture and team dynamics to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest service,' 'cash transactions,' 'registration,' 'communication skills,' and 'teamwork,' ensuring your resume passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate the application process across various platforms, tailor your resume to the job description, and identify LinkedIn contacts to network with, allowing you to spend more time preparing for interviews and less on administrative tasks.
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