Job summary
Job post source
This job is directly from Intelligent Technical Solutions
Job overview
The IT System Administrator role at Intelligent Technical Solutions involves providing critical onsite and remote IT support to clients, ensuring smooth operation of systems and applications.
Responsibilities and impact
The role requires resolving technical issues related to workstations, printers, business applications, servers, and networking, and serving as an escalation point for technicians to maintain high IT service standards.
Compensation and benefits
The pay rate ranges from $34.56 to $41.28 per hour depending on experience, with benefits including medical, dental, vision, life and disability insurance, paid time off, retirement plan, paid holidays, parental leave, wellness programs, and company-paid training and certification.
Experience and skills
Candidates need at least three years of IT support experience, proficiency with Windows, Mac OS, Server 2012-2022, virtualization (VMWare, Hyper V), M365, Azure, networking basics, and business applications; MSP experience and active server certifications are preferred.
Career development
The company offers company-paid training and certification, supporting professional growth and skill advancement.
Work environment and culture
The company values collaboration, problem-solving, and customer service, offering a hybrid work setup with onsite and remote client support.
Company information
Intelligent Technical Solutions is a dynamic and growing IT services company focused on delivering high-quality technical support to clients.
Job location and travel
The position is based in Oakland, CA, with a hybrid work setup requiring onsite presence at client locations and remote work.
Unique job features
The role includes unique KPIs such as first-touch ticket closure, utilization rates, and client satisfaction scores to measure performance.
Company overview
Intelligent Technical Solutions (ITS) is a managed IT services provider specializing in delivering comprehensive technology solutions to businesses. They offer services such as network management, cybersecurity, cloud solutions, and IT support to help businesses optimize their operations and safeguard their digital assets. ITS generates revenue by providing these services through subscription-based models and customized IT solutions tailored to client needs. Founded with a focus on customer-centric service, ITS has grown by prioritizing reliable and efficient IT support, establishing a strong reputation in the industry for its proactive approach to technology management.
How to land this job
Tailor your resume to emphasize your hands-on experience troubleshooting Windows and Mac OS, Server 2012-2022, and virtualization platforms like VMWare and Hyper-V, as these are critical for the System Administrator I role at Intelligent Technical Solutions.
Highlight your proficiency in supporting MS Office, Active Directory, M365, Azure, and line-of-business applications such as SAGE ERP and QuickBooks, showcasing your ability to handle diverse technical issues independently.
Apply through multiple channels including Intelligent Technical Solutions' corporate website and LinkedIn to maximize your application visibility and increase your chances of landing an interview.
Connect with current employees in the IT support or system administration teams at Intelligent Technical Solutions on LinkedIn; start conversations by referencing recent company projects, asking about their experience with MSP client environments, or expressing enthusiasm for the hybrid work model they offer.
Optimize your resume for ATS by including keywords from the job description such as 'IT support,' 'Server 2012-2022,' 'VMWare,' 'Hyper V,' 'M365,' 'Azure,' 'Active Directory,' and 'network troubleshooting' to ensure your resume passes automated screenings.
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