Job summary
Job post source
This job is directly from griddable.io
Job overview
The Director, Customer Success Management at griddable.io leads strategic customer success efforts for Salesforce customers, ensuring maximum platform value and deep partnership.
Responsibilities and impact
The role involves managing 1-2 key Salesforce customers, building executive relationships, defining strategic roadmaps, handling escalations, and driving customer success metrics and deliverables.
Experience and skills
Requires 9+ years in Sales/Service Operations, SaaS Customer Success, or related fields, strong Salesforce platform knowledge, executive communication skills, and consultative expertise; Salesforce certifications preferred.
Job location and travel
The job may be located in San Francisco or Los Angeles, with consideration for applicants with arrest and conviction records per local ordinances.
Unique job features
This role offers the opportunity to work closely with strategic, multi-cloud Salesforce customers and act as a trusted advisor at the executive level.
Company overview
Griddable.io is a technology company specializing in data synchronization and integration solutions for enterprises, focusing on enabling secure, real-time data movement across hybrid and multi-cloud environments. The company’s core product offers a platform that helps businesses manage, replicate, and transform data between on-premises databases and cloud services, supporting digital transformation initiatives. Griddable.io generates revenue primarily through subscription-based licensing of its software to large organizations seeking to modernize their data infrastructure. Founded by experienced technologists and backed by notable investors, the company was acquired by Oracle in 2019, expanding Oracle’s cloud data management capabilities. Candidates should be aware of Griddable.io’s emphasis on innovation in data connectivity and its integration into Oracle’s broader product ecosystem.
How to land this job
Tailor your resume to highlight extensive experience in Sales and Service Operation Leadership and deep knowledge of Salesforce Sales & Service Cloud platforms, emphasizing your ability to act as a trusted advisor and manage executive relationships.
Showcase your expertise in orchestrating multi-cloud customer success strategies, handling escalations, and driving measurable value through Signature Success Plans, reflecting the strategic and consultative nature of the Director role.
Apply through multiple channels including griddable.io’s corporate career site and LinkedIn to maximize your application’s visibility and increase your chances of landing an interview.
Connect with current Customer Success Managers and leadership within griddable.io’s Customer Success or Salesforce divisions on LinkedIn; start conversations by referencing recent Salesforce innovations or asking about their approach to managing strategic customer relationships.
Optimize your resume for ATS by incorporating keywords such as 'Customer Success Management,' 'Salesforce Sales Cloud,' 'Service Cloud,' 'executive stakeholder engagement,' and 'strategic roadmap development' to ensure it passes automated screenings effectively.
Utilize Jennie Johnson’s Power Apply feature to automate the tailoring of your resume, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your time on meaningful networking and interview preparation.
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