Job summary
Job post source
This job is directly from Veradigm
Job overview
The Salesforce Business Analyst role at Veradigm focuses on leveraging Salesforce Service Cloud capabilities to support scalable growth and enhance customer experiences in healthcare technology solutions.
Responsibilities and impact
The candidate will act as a liaison between business and IT, gather and document requirements, lead discovery sessions, collaborate with technical teams, manage testing and UAT, support end-users, maintain documentation, monitor platform performance, and communicate with stakeholders.
Compensation and benefits
Veradigm offers a comprehensive compensation and benefits package including holidays, vacation, medical, dental, vision insurance, company-paid life insurance, and retirement savings.
Experience and skills
Requires Salesforce Administrator Certification, 3+ years Salesforce experience with Service Cloud features, familiarity with call center integrations, strong communication, analytical skills, Agile/Scrum experience, and preferred healthcare industry experience and data analysis skills.
Career development
Veradigm emphasizes professional development and provides tools and flexibility to empower associates to grow their careers within a dynamic healthcare technology environment.
Work environment and culture
The company values diversity, inclusion, equal opportunity, and a collaborative culture focused on transforming healthcare with AI and data-driven solutions.
Company information
Veradigm is a healthcare technology company focused on research, analytics, and AI to solve healthcare challenges for biopharma, health plans, providers, and patients.
Job location and travel
This is a remote position, allowing work from any location within the United States or Canada with legal work authorization.
Application process
Applicants must apply through Veradigm's official corporate site and be legally authorized to work in the US or Canada; verification of eligibility is required.
Unique job features
The role uniquely focuses on Salesforce Service Cloud innovations, call center integration technologies, and healthcare industry applications, supporting a mission-driven company transforming healthcare.
Company overview
Veradigm® is a healthcare technology company focused on providing innovative solutions to improve patient care and streamline clinical workflows. They generate revenue by offering a suite of software products and services, including electronic health records (EHR), practice management tools, and data analytics platforms to healthcare providers, payers, and life sciences companies. Originally part of Allscripts, Veradigm® was rebranded to better align with its mission of transforming health through actionable insights and integrated technology solutions. Their history of leveraging data to enhance clinical outcomes and operational efficiency is crucial for candidates to understand.
How to land this job
Position your resume to emphasize your Salesforce expertise, especially with Service Cloud features like Omni-Channel Support, chat, messaging, portals, and call center integrations such as Vonage or NVM, to align closely with Veradigm's needs.
Highlight your ability to act as a liaison between business and IT, showcasing skills in translating business requirements into technical specs, leading discovery sessions, and managing UAT and testing lifecycles.
Apply through multiple channels including Veradigm's official corporate careers page and LinkedIn to increase your chances of being noticed and ensure your application is legitimate and secure.
Connect on LinkedIn with current Veradigm employees in the Salesforce or healthcare analytics divisions; initiate conversations by referencing recent Veradigm healthcare innovations or asking about their experience working with Salesforce Service Cloud at Veradigm.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Salesforce Service Cloud,' 'Omni-Channel Support,' 'call center integration,' 'UAT,' 'Agile,' and 'business requirements documentation' to pass screening algorithms effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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