Leadership, Strategy, and Operations - Customer Service, Fulfillment, & Automation
Posted 30+ days ago
Job summary
Job post source
This job is directly from McMaster-Carr
Job overview
The Leadership, Strategy, and Operations role at McMaster-Carr focuses on improving customer service, fulfillment, and automation to scale operations and enhance the customer experience, with a path to senior leadership.
Responsibilities and impact
The role involves applying large language models to improve customer service automation, removing friction in the order-to-payment process, driving automation in distribution, leading cross-functional teams, and solving operational pain points to improve efficiency and customer satisfaction.
Compensation and benefits
Total cash compensation ranges from $180,000 to $345,000 including profit sharing, plus relocation stipend and signing bonus; benefits include tuition reimbursement, mentorship, employee resource groups, premium-free medical/dental/vision plans, inclusive benefits, paid parental leave, adoption assistance, home buyer assistance, company-funded retirement, and paid time off.
Experience and skills
Candidates should be adaptable leaders energized by driving results and collaboration, with backgrounds possibly in consulting, engineering, banking, or other fields; key skills include problem-solving, learning agility, and leadership.
Career development
The position offers growth into senior leadership roles driven by impact, with opportunities for mentorship, tuition reimbursement, and participation in employee resource groups.
Work environment and culture
McMaster-Carr values curiosity, collaboration, trust-building, and continuous improvement in a dynamic environment focused on operational excellence and customer satisfaction.
Company information
McMaster-Carr is a privately held e-commerce company with over 120 years of history, serving industrial customers with a vast product selection and fast delivery, known for innovation and operational excellence.
Team overview
The candidate will join the Customer Service and Fulfillment leadership team, working cross-functionally with tech, service, and distribution teams to implement solutions and improvements.
Job location and travel
The job is located in Princeton, NJ, with no mention of remote work or travel requirements.
Unique job features
The role uniquely integrates cutting-edge AI technologies like large language models to transform customer service and operational automation, offering a direct path to general management and leadership within a historic and innovative company.
Company overview
McMaster-Carr is a renowned industrial supply company that specializes in providing a vast array of products, including hardware, tools, raw materials, and maintenance equipment. They generate revenue through the sale of these products to a diverse range of industries, including manufacturing, construction, and engineering. Founded in 1901, McMaster-Carr has built a reputation for its extensive catalog, exceptional customer service, and efficient distribution network, making it a go-to resource for industrial supplies. Their commitment to innovation and quality has solidified their position as a leader in the industry.
How to land this job
Tailor your resume to emphasize leadership experience in customer service, fulfillment, and operations, highlighting your ability to lead cross-functional teams and drive impactful solutions.
Showcase your familiarity with automation technologies, especially in distribution and order-to-payment processes, and any experience with AI or large language models to resonate with McMaster-Carr's focus on innovation.
Apply through multiple channels including McMaster-Carr's corporate careers page and LinkedIn to maximize your application visibility and ensure you reach the right hiring teams.
Connect with current McMaster-Carr employees in the Customer Service and Fulfillment divisions on LinkedIn; start conversations by referencing their recent projects or asking how they see AI transforming customer service at McMaster-Carr.
Optimize your resume for ATS by incorporating keywords from the job description such as 'automation,' 'customer service,' 'large language models,' 'cross-functional leadership,' and 'operational efficiency' to pass initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and find LinkedIn contacts to network with, freeing you to focus on interview preparation and skill development.
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