Job summary
Job post source
This job is directly from WebTPA
Job overview
The Helpdesk Support Technician at WebTPA provides essential desktop support, deployment, and repair services to ensure smooth operation of workstation equipment and software.
Responsibilities and impact
The technician will troubleshoot software and hardware issues, escalate complex problems, configure and deploy desktop hardware and software, follow company policies, and maintain asset data.
Compensation and benefits
The role offers comprehensive benefits including medical, dental, vision, life and travel health insurance, disability programs, 401(k) with employer match, paid time off, holidays, and wellness programs.
Experience and skills
Candidates should have 2 years of experience supporting Windows OS, desktops, laptops, peripherals, business software like Microsoft Office, basic networking, and Active Directory user management; effective communication and ticketing system experience are also required.
Work environment and culture
WebTPA promotes an inclusive work environment where everyone can perform at their best and feel a sense of belonging.
Company information
WebTPA is a healthcare third-party benefit administrator with over 30 years of experience, part of GuideWell, specializing in customized health plan solutions.
Job location and travel
The position is based in-office at either Irving, TX or San Antonio, TX locations.
Company overview
WebTPA is a third-party administrator specializing in customized healthcare solutions for employers, health systems, and insurance carriers. They generate revenue by managing health plans, processing claims, and providing customer service, leveraging technology to enhance efficiency and reduce costs. Founded in 1993, WebTPA has grown significantly, becoming a key player in the healthcare administration industry. They emphasize flexibility and innovation, tailoring their services to meet the unique needs of their clients, which has helped them build a strong reputation and client base.
How to land this job
Tailor your resume to emphasize your hands-on experience troubleshooting Windows 7 and Windows 10 operating systems, desktop and laptop hardware, as well as peripherals like printers and scanners, aligning with WebTPA's core support needs.
Highlight your familiarity with business productivity software such as Microsoft Office 2010 and Office365, and your ability to manage user credentials via Active Directory, as these are key qualifications for the Helpdesk Support Technician role.
Apply through multiple channels including WebTPA's official corporate careers page and LinkedIn to maximize your exposure and chances of landing an interview.
Connect with IT support staff or desktop support team members at WebTPA on LinkedIn; open your message by referencing your shared interest in IT support or mentioning a recent post from WebTPA about their technology initiatives to create rapport.
Optimize your resume for ATS by incorporating exact phrases from the job description such as 'first level troubleshooting,' 'ticketing systems,' 'Active Directory,' and 'Windows 10,' ensuring your resume passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple platforms, personalize your resume for ATS, and identify LinkedIn connections to network with, saving you valuable time and improving your job search efficiency.
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