Job summary
Job post source
This job is directly from IDB Bank
Job overview
The Customer Service Representative at IDB Bank plays a crucial role in assisting Commercial Banking teams with client service matters, enhancing client retention and satisfaction.
Responsibilities and impact
Daily responsibilities include managing customer inquiries, utilizing case management tools, establishing communication with internal teams, and ensuring compliance with banking policies while providing exceptional service.
Compensation and benefits
The expected salary ranges from $65,000 to $75,000, with additional benefits including an annual bonus, medical and dental coverage, retirement plans, and generous paid time off.
Experience and skills
Candidates should have 1-3 years of experience in the financial industry, strong customer service skills, and a Bachelor's degree or equivalent experience.
Career development
Opportunities for growth include participation in banking projects and initiatives aimed at enhancing client experience and workflows.
Work environment and culture
IDB Bank fosters a culture of teamwork, diversity, and inclusion, providing a respectful and welcoming work environment.
Company information
IDB Bank has been serving clients for over 70 years, focusing on exceptional service and client needs, with a commitment to diversity and inclusion.
Team overview
The team consists of talented professionals dedicated to providing a high-touch experience for clients, collaborating closely with various banking teams.
Unique job features
The role offers a unique opportunity to contribute to banking projects and initiatives aimed at improving client service and operational efficiency.
Company overview
IDB Bank, officially known as Israel Discount Bank, is a prominent financial institution offering a wide range of banking services, including personal, commercial, and private banking solutions. It generates revenue through interest income, fees from banking services, and investment activities. Established in 1935, IDB Bank has a rich history and is headquartered in New York City, serving as a subsidiary of Discount Bank, one of Israel's leading banks. The bank is known for its strong focus on customer service and its commitment to providing tailored financial solutions to meet the diverse needs of its clients.
How to land this job
Position your resume to showcase your commitment to exceptional customer service, emphasizing any relevant experience in the financial industry to align with IDB Bank's requirements.
Highlight your ability to manage customer inquiries and your proficiency with case management tools, as these are key responsibilities for the Customer Service Representative role.
Apply through multiple channels, including IDB Bank's corporate site and LinkedIn, to maximize your visibility and opportunities for this position.
Connect with professionals in the Commercial Banking division at IDB Bank on LinkedIn and consider ice breakers such as asking about their team’s approach to client service or sharing your enthusiasm for their commitment to diversity and inclusion.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer inquiries,' 'case management,' and 'client experience,' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume, identifying the best application channels, and suggesting LinkedIn connections, allowing you to focus on your job search more effectively.
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