Job summary
Job post source
This job is directly from CalPERS
Job overview
The Customer Contact Center Team Leader at CalPERS is responsible for managing day-to-day operations of the Customer Contact Center, focusing on employee development and delivering excellent customer experiences.
Responsibilities and impact
Daily responsibilities include personnel management, hiring, training, performance evaluation, and ensuring a productive work environment in the Customer Contact Center.
Compensation and benefits
The salary range for this position is $6,963.00 - $8,650.00, with competitive benefits and opportunities for advancement.
Experience and skills
Candidates should have experience in leadership, performance metrics, and managing workloads, with a focus on customer service and team management.
Career development
CalPERS offers opportunities for professional growth and advancement within the organization, emphasizing employee development.
Work environment and culture
CalPERS values diversity and inclusion, fostering a supportive work environment for its employees.
Company information
CalPERS is the largest public pension fund in the U.S., providing retirement and health benefits to public employees and their families, with a strong reputation for leadership and innovation.
Team overview
The candidate will join the Customer Experience Division, specifically the Customer Contact Center, under the guidance of a CCC Staff Services Manager II.
Job location and travel
The position is located in Sacramento County, with full-time remote work options available, requiring occasional office attendance.
Application process
Interested applicants must submit a completed application package, including a Statement of Qualifications, by the final filing date of January 26, 2025.
Unique job features
This role offers a unique opportunity to lead in a fast-paced, remote-centric contact center environment, focusing on employee development and customer satisfaction.
Company overview
CalPERS, or the California Public Employees' Retirement System, is the largest public pension fund in the United States, managing retirement and health benefits for over 2 million California public employees, retirees, and their families. They generate revenue through investment returns, employer contributions, and employee contributions, managing a diversified portfolio that includes public equities, fixed income, real estate, and private equity. Established in 1932, CalPERS has a significant history of advocating for corporate governance and sustainable investment practices, making it a pivotal player in the financial and public sectors.
How to land this job
Tailor your resume to highlight leadership experience in contact center environments, focusing on your ability to manage teams, implement performance metrics, and deliver exceptional customer service.
Emphasize your skills in personnel management, including hiring, training, and employee performance evaluations, as these are critical for the Customer Contact Center Team Leader role at CalPERS.
Apply through multiple platforms, including CalPERS' corporate site and LinkedIn, to maximize your chances of being noticed by hiring managers.
Connect with current employees in the Customer Experience Division at CalPERS on LinkedIn to gather insights about the position and the team culture. Ice breakers could include asking about their experience with team leadership or discussing recent projects they've worked on.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer experience,' 'team leadership,' and 'performance metrics,' to ensure it passes initial screenings.
Remember that Jennie Johnson's Power Apply feature can assist you in tailoring your application materials, finding the best places to apply, and identifying networking opportunities, allowing you to focus more on your job search strategy.
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