Job summary
Job post source
This job is directly from John Marshall Bank
Job overview
The Customer Service Representative at John Marshall Bank is responsible for daily teller duties and assisting customers with opening various bank accounts, playing a key role in building lasting customer relationships.
Responsibilities and impact
The role involves processing teller transactions, opening new accounts, promoting bank products, handling complex account transactions, coaching tellers, and managing customer inquiries both in-person and over the phone.
Compensation and benefits
The wage range is $18.72/hr to $26.50/hr, with benefits including medical, dental, vision, 401K with employer match, employee assistance, flexible spending, transit reimbursement, dependent day care, long term care, paid time off, and life and disability coverage.
Experience and skills
Requires a high school diploma or equivalent, at least 6 months cash handling experience, and proficient computer skills; preferred qualifications include a bachelor's in finance or accounting, 3-5 years teller experience, and strong interpersonal and communication skills.
Work environment and culture
John Marshall Bank emphasizes professionalism, customer service, and confidentiality in a team-oriented banking environment.
Company information
John Marshall Bank is a banking institution with a branch in Washington, D.C., focused on qualified banking professionals and customer service.
Team overview
The candidate will join a team of qualified banking professionals at the Washington, D.C. branch, including tellers and customer service staff.
Job location and travel
The position is located at John Marshall Bank's Washington, D.C. branch with occasional travel to other branches.
Unique job features
The role includes opportunities to cross-sell bank products and services and involves both teller and customer service responsibilities, with some supervisory duties over tellers.
Company overview
John Marshall Bank is a regional community bank that provides a range of financial services primarily in the Washington, D.C. metropolitan area. The bank focuses on offering personalized banking solutions, including commercial and personal banking services, loans, and treasury management. They generate revenue through interest on loans, fees for services, and investment income. Established in 2006, the bank has grown by emphasizing strong customer relationships and local decision-making. Candidates should note its commitment to community involvement and its reputation for delivering tailored financial solutions to small and medium-sized businesses.
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