Job summary
Job post source
This job is directly from ATG Entertainment USA
Job overview
The Director of Ticketing at ATG Entertainment USA oversees box office operations and ticketing strategy to ensure efficient processes and excellent customer service at Kings Theatre.
Responsibilities and impact
The role involves leading daily box office operations, managing a team, executing event ticketing builds, coordinating with internal teams and promoters, managing ticket inventory, analyzing sales data, and resolving customer issues to support event success.
Compensation and benefits
The compensation is commensurate with experience; no specific details on bonuses or benefits are provided.
Experience and skills
Requires at least 8 years in live entertainment or ticketing, leadership experience, proficiency with ticketing systems, analytical skills, and knowledge of dynamic pricing and ADA seating regulations; preferred skills include experience with revenue optimization tools.
Work environment and culture
The company emphasizes a guest-focused, high-performance culture with professionalism, integrity, and a proactive approach, supporting diversity and inclusivity.
Company information
ATG Entertainment USA operates Kings Theatre in Brooklyn and focuses on live entertainment venues, providing ticketing and event management services.
Team overview
The candidate will manage one full-time Box Office Manager and a team of part-time ticket sellers, collaborating closely with General Management and Marketing teams.
Job location and travel
The position is based at Kings Theatre in Flatbush, Brooklyn, with expected work during nights, weekends, and holidays.
Unique job features
The role includes dynamic pricing and revenue optimization responsibilities, collaboration with multiple departments, and managing complex ticketing operations for live events.
Company overview
ATG Entertainment USA is the American division of Ambassador Theatre Group, a global leader in live entertainment that owns and operates theaters, produces shows, and presents touring productions. The company generates revenue through ticket sales, venue rentals, hospitality services, and partnerships with producers and artists. ATG’s U.S. portfolio includes iconic venues such as the Lyric Theatre in New York and the Fisher Theatre in Detroit, positioning it as a major player in Broadway and regional theater markets. Founded in the UK in 1992, ATG expanded into the United States in 2013, bringing its expertise in venue management and production to American audiences. Candidates should be aware of ATG’s reputation for innovation, customer experience, and its ongoing growth in the live entertainment sector.
How to land this job
Position your resume to highlight extensive leadership and team management experience in live entertainment or ticketing operations, emphasizing your ability to oversee box office functions and drive sales strategies.
Emphasize your skills in executing accurate event builds, managing ticket inventory, and collaborating cross-functionally with marketing, promoters, and internal teams to optimize revenue and customer experience.
Apply through multiple channels including ATG Entertainment USA's corporate career site, LinkedIn, and other job boards where the Director of Ticketing role is posted to increase your chances of visibility.
Connect with current employees in the box office or ticketing divisions at ATG Entertainment USA on LinkedIn; use ice breakers like complimenting recent successful events at Kings Theatre or asking about their experience with ATG’s Central Ticketing Team.
Optimize your resume for ATS by incorporating keywords from the job description such as 'box office operations,' 'ticket inventory management,' 'dynamic pricing,' 'customer service,' and 'data-driven decision making' to ensure your resume passes initial screenings.
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