Job summary
Job post source
This job is directly from Zoox
Job overview
The Manager / Senior Manager of Remote Operations at Zoox leads a large team to ensure safe and efficient operation of autonomous vehicle remote operations, impacting fleet performance and customer service.
Responsibilities and impact
The role involves leading and coaching a team of Team Leads and Managers, improving processes for safety and efficiency, collaborating with cross-functional teams, managing contractors, and handling service escalations.
Compensation and benefits
The base salary ranges from $153,000 to $200,000 with additional compensation through Amazon RSUs, Zoox Stock Appreciation Rights, and potential sign-on bonuses, plus comprehensive benefits including paid time off, health insurance, and various insurance coverages.
Experience and skills
Candidates need a Bachelor's degree, 12+ years in large-scale remote operations or call center management, 4+ years managing large teams including contractors, and experience in safety standards, process improvement, and change management; a Master's degree and experience in autonomous vehicles or related industries are preferred.
Work environment and culture
Zoox promotes a safety-centric, inclusive, and open-communication culture with hands-on leadership and a focus on high standards and teamwork.
Company information
Zoox is developing autonomous mobility solutions with a focus on safe and efficient robotaxi operations supported by advanced software and cross-functional collaboration.
Team overview
The role is within the Fusion Center Operations team, which includes multiple sub-teams working closely with Fleet Operations and other departments like TeleGuidance and Product Management.
Unique job features
This role is distinguished by its leadership over a large, multi-disciplinary team in a cutting-edge autonomous vehicle company, involving hands-on management and direct impact on innovative mobility solutions.
Company overview
Zoox is an autonomous vehicle company focused on developing self-driving technology to create a fully autonomous, electric vehicle designed for urban environments. Founded in 2014, Zoox aims to revolutionize transportation by offering a ride-hailing service that eliminates the need for human drivers. The company generates revenue through its autonomous ride-hailing services and partnerships. In 2020, Zoox was acquired by Amazon, which has provided additional resources and support to accelerate its mission of creating safer, cleaner, and more efficient transportation solutions.
How to land this job
Position your resume to highlight leadership experience managing large teams in remote operations or call center environments, emphasizing safety standards and process improvement initiatives.
Showcase your ability to collaborate cross-functionally with program/project managers, engineering, and fleet operations teams, focusing on change management and data-driven decision making.
Apply through Zoox's corporate careers page, LinkedIn, and other job boards where Zoox listings appear to maximize your chances of visibility.
Connect on LinkedIn with current Zoox employees in Fleet Operations or Fusion Center teams; start conversations by referencing recent company news, their role in autonomous mobility, or asking about team culture and challenges.
Optimize your resume for ATS by including keywords from the job description such as 'remote operations,' 'safety standards,' 'process improvement,' 'cross-functional collaboration,' and 'fleet operations management.'
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify key LinkedIn contacts, and ensure your resume is ATS-optimized, freeing you to focus on interview preparation and networking.
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