Job summary
Job post source
This job is directly from MetroPlusHealth
Job overview
The Desktop Support Technician will provide essential support for computer hardware, operating systems, networks, and application software, ensuring efficient operations within the organization.
Responsibilities and impact
Daily tasks include installing and configuring desktops, laptops, and printers, troubleshooting network issues, and participating in the implementation of new hardware and products.
Experience and skills
Candidates should have a BA or BS in Computer Science or related field, or 3+ years of experience, with 2-3 years in Desktop Support, and familiarity with Lenovo and Dell computers.
Work environment and culture
MetroPlusHealth values compassion and collaboration, fostering a work environment where employees can take pride in their contributions to community health.
Company information
MetroPlusHealth, a subsidiary of NYC Health + Hospitals, has been providing quality healthcare services in New York for over 30 years, serving a diverse range of products including Medicaid and Medicare.
Company overview
MetroPlusHealth is a New York City-based health insurance provider offering a range of plans including Medicaid, Medicare, Child Health Plus, and Marketplace options. They generate revenue through premiums collected from members and reimbursements from government programs. Established in 1985, MetroPlusHealth is a subsidiary of NYC Health + Hospitals, the largest public health care system in the United States. The company is known for its community-focused approach, providing affordable and high-quality health care services to underserved populations.
How to land this job
Position your resume to highlight your experience with desktop support, particularly in troubleshooting hardware, operating systems, and networks, as these are key responsibilities for the Desktop Support Technician role at MetroPlusHealth.
Emphasize your familiarity with Lenovo and Dell computers, as well as your experience with Microsoft Operating Systems and Office Suite, since these are crucial for the job.
Apply through multiple channels including MetroPlusHealth's corporate site and LinkedIn to enhance your visibility and chances of landing an interview.
Connect with professionals in the IT division at MetroPlusHealth on LinkedIn to gather insights about the position and the company culture; potential ice breakers could include asking about their experience with the ServiceNow ticketing system or expressing interest in their recent projects.
Optimize your resume for ATS systems by incorporating keywords from the job description like 'troubleshooting', 'Active Directory', 'VPN', and 'customer service' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature, which can manage your application submissions and optimize your resume, allowing you to focus on networking and preparing for interviews.
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